Senior Manager, Relationship Managers (MidMarket)

intercom | Software and artificial intelligence

1h 28m ago

Hybrid

Full Time

United States of America

$310k - $370k USD/yr

Title: Senior Manager, Relationship Managers (MidMarket) Location: Chicago, Illinois

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing?

Lead and develop an AI-fluent RM team

Hire, onboard, and coach Relationship Managers across the MidMarket segment
Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
Establish strong forecasting discipline, deal inspection, and operational rigor at scale
Ensure consistent CRM hygiene and adherence to sales process and methodology
Balance near-term execution with long-term team development and business health
Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
Build business cases for AI adoption tied to efficiency, cost savings, and growth
Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
Raise the bar on technical credibility and commercial rigor across the team
Identify and unlock cross-sell and expansion opportunities
Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
Surface customer insights related to AI adoption, objections, and success patterns
Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
Navigate complex buying groups and stakeholder alignment

What skills do I need?

Required

4 years Sales Management experience
Experience selling SaaS solutions in a quota-carrying environment
Experience managing and developing revenue-owning individual contributors
Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
Comfort leading teams through change in a fast-moving environment

Nice to have

Experience in Small Business, Scale, or Commercial sales motions
Exposure to selling technical or AI-enabled products
Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
Experience helping customers adopt new technology

Bonus skills & attributes

Enjoy building and scaling teams while maintaining high standards
Are excited about AI and motivated to help others understand its real-world value
Balance empathy with accountability and operational discipline
Translate complexity into clarity for customers and internal partners
Like partnering cross-functionally to improve how the business sells and serves customers

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $310,000 - $370,000 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Required Languages

🇬🇧 English