IT Systems Analyst - 20/20 Custom Molded Plastics

Title: IT Systems Analyst - 20/20 Custom Molded Plastics

Location: 20/20 Custom Molded Plastics, Ltd., 14620 Selwyn Drive, Holiday City, Ohio, United States of America

IT Systems Analyst

 

POSITION OBJECTIVE: We are seeking a highly motivated and versatile IT Systems Analyst to manage and support our company’s technology infrastructure and business applications. This role is responsible for maintaining servers, networks, security systems, and enterprise applications while also providing end-user support. 

This is a hands-on, full-spectrum IT role ideal for a self-starter with broad technical expertise and a problem-solving mindset. 

 

QUALIFICATIONS:

• 3–5 years of experience in a broad IT role (systems, network, apps) 
• Strong knowledge of Windows Server, Active Directory, and network troubleshooting.      
• Familiarity with firewalls, routers, and VPNs. 
• Basic scripting or programming (e.g., PowerShell, Bash, or light web dev skills) 

Excellent communication and documentation skills.

Associate’s or bachelor’s degree in IT, Computer Science, or related field 

Experience with virtualization (VMware, Proxmox) Cloud services knowledge (e.g., Microsoft 365, Endpoint Management, or Azure) 

Experience supporting databases (SQL, Postgres, Oracle) 

Familiarity with basic web development or maintenance. 

Security+ or other IT certifications (optional but a plus) 

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.

Capable of effectively managing job-related stress and fostering productive workplace interactions.

 

JOB RESPONSIBILITIES:

• Infrastructure & Systems Administration 

Install, configure, and maintain servers (Windows/Linux) and virtual environments. 

Monitor system performance, backups, and availability. 

Manage user accounts, permissions, and Active Directory/Group Policies. 

Maintain IT asset inventory and perform regular updates and patching. 

Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases

Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements

Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

Translate highly technical specifications into clear non-technical requirements

Manage the set-up and configuration of systems

Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process

Provide documentation of all processes and training as needed

Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms

Perform design, implementation, and upgrades of information systems to meet the business and user needs

Implement best practices for scalability, supportability, ease of maintenance, and system performance

Network Management 

Administer firewalls, switches, VPNs, and wireless access points.

Troubleshoot connectivity issues and ensure network security. 

Monitor uptime, logs, and bandwidth usage. 

Application Support 

Provide technical support and maintenance for core business applications. 

Act as liaison between departments and software vendors for troubleshooting and upgrades. 

Support integration between business tools and services. 

Train users and create documentation for business applications. 

User Support & Helpdesk 

Respond to user support requests in person and through helpdesk systems. 

Install and configure workstations, printers, and peripheral devices. 

Assist in onboarding/offboarding of employees from an IT perspective.