B2B Account Recovery Specialist

Position:
Specialist, B2B Account Recovery

Company:
inKind

Compensation:
$80,000 - 90,000 + Benefits

Location:
United States, Austin, TX

Employment type:
Full-time

Work Arrangement:
Primarily In-Office

Short Summary:
The Specialist, B2B Account Recovery plays a crucial role in managing a portfolio of restaurant partners facing financial distress, focusing on recovery efforts while maintaining long-term relationships.

Responsibilities:
- Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution.
- Develop tailored recovery strategies for each partner's financial and operational circumstances.
- Maintain consistent communication with restaurant owners and operators.
- Lead negotiations to resolve contractual defaults through various solutions.
- Review agreements to identify obligations and default triggers, coordinating with Legal on escalated matters.
- Maintain accurate records within Salesforce and track portfolio performance.

Requirement:
- 3–5 years of experience in B2B collections, commercial account recovery, or a similar client-facing financial role.
- Experience negotiating payment plans and understanding commercial agreements.
- Strong organizational, written, and verbal communication skills.
- Ability to work full-time from the Austin office.

Benefits:
- Build meaningful relationships with restaurant partners.
- Join a fast-growing fintech company.
- Work alongside collaborative teammates.
- Enjoy a high-impact role contributing to the company's financial success.