Cloud Specialist - Application Production Support

We are looking for a Cloud Specialist to join an Application Production Support team supporting critical data platform applications and services. The role combines production support, incident management, infrastructure automation and cloud operations within a highly available environment.

You will contribute to service stability, continuous improvement initiatives, operational automation and platform reliability while participating in shift and on-call rotations.

Main Responsibilities:

• Provide application production support and operational maintenance.
• Manage incidents, service requests and production issues in line with service objectives.
• Monitor applications and infrastructure to ensure service availability and performance.
• Analyse system, middleware and application logs to identify and resolve issues.
• Support disaster recovery and operational resilience activities.
• Create and maintain support documentation and knowledge articles.
• Build and maintain Ansible playbooks and Terraform scripts.
• Support application releases and operational changes.
• Collaborate with development and operations teams to improve service quality.
• Contribute to knowledge sharing and support enablement activities.

What You'll Bring:

• Master's Degree in Computer Science or Computer Engineering.
• 5+ years of experience in IT Operations or Software Engineering.
• At least 2 years of hands-on experience with cloud platforms such as IBM Cloud, AWS, Azure or Google Cloud.
• At least 2 years of experience using Ansible and Docker.
• Strong Linux administration, CLI and shell scripting knowledge.
• Experience with Kubernetes and infrastructure automation.
• Knowledge of SQL and production support practices.
• Experience working with incident and operational support processes.
• Professional English proficiency.

Additional Valued Experience:

• Python scripting.
• Dynatrace experience.
• Terraform experience and certification.
• Red Hat and Kubernetes certifications.
• Experience in banking environments.