Senior Solutions Engineer

Title: Senior Solutions Engineer Location: Remote

About Incode

Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.

The Impact You’ll Make

As a Senior Solutions Engineer – Web on our post-sales team, you'll make sure every customer integration of the Incode platform is successful, reliable, and scalable. You'll guide enterprise customers from kickoff to go-live, keep their live integrations healthy as the platform evolves, and bring the voice of the customer to Product and Engineering.

What You’ll Own & Drive

Integration Delivery

• Guide enterprise customers through the end-to-end integration of Incode's platform, SDKs, and APIs, from kickoff to go-live.

• Train customer technical teams and translate their use cases into the right platform integration.

• Provide technical guidance, such as web application architecture design, when customers need it.

• Assess custom and feature requests, and work with internal teams to deliver the ones we take on.

Production Support

• Serve as the advanced escalation point for issues in live integrations: reproduce, find the root cause, and drive the fix.

• Guide customers through troubleshooting and resolving issues in their own integration code.

• Partner with Incode Engineering to diagnose and resolve platform issues, escalating with clear, actionable detail.

Integration Health

• Review upcoming platform releases and anticipate their impact on customers.

• Proactively review customer integrations to improve performance.

• Lead customers through upgrades, migrations, and deprecations.

Team and Platform

• Contribute to our developer documentation and code samples.

• Mentor fellow engineers and share best practices.

• Build internal tools that make the team more efficient.

• Advise customers and internal teams on technical capabilities when needed.

The Qualities That Set You Apart

Customer-Centric Engineer – You take ownership of every integration and don't rest until the customer is live and stable.

Deep Web Technologist – You have a strong command of modern JavaScript, SDKs, and web security — and you're energized by complex integration puzzles.

Clear Communicator – You translate engineering concepts into plain language for business stakeholders and provide precise technical detail when escalating internally.

Proactive Partner – You anticipate platform changes, flag risks early, and lead customers through transitions before they become incidents.

AI-Augmented – You use AI coding assistants as a force multiplier — and you have the judgment to verify what they produce.

Your Background

Required

• 5+ years in a customer-facing technical role, such as solutions, integration, or support engineering, ideally in enterprise SaaS.

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

• Advanced JavaScript (ES6+) and TypeScript, HTML, and CSS, with experience in a modern framework such as React (including Next.js), Angular, or Vue.js, and an understanding of how client-side SDKs behave in server-rendered apps.

• Strong REST API and webhook integration and debugging skills, including browser dev tools, network traces, logs, and API clients such as Postman.

• Experience integrating and troubleshooting third-party web SDKs.

• Solid grasp of web security: CORS, Content Security Policy, CSRF, XSS, OAuth 2.0 / OpenID Connect, and JWT.

• Proficiency with Git and the modern JavaScript toolchain, such as npm or pnpm and Vite.

• Hands-on use of AI coding assistants, such as GitHub Copilot, Cursor, or Claude Code, to speed up debugging, code review, and sample integrations, with the judgment to verify what they produce.

• Responsible use of AI tools in customer work: you know what data can and cannot be shared, in line with security and privacy policies.

• Understanding of software architecture and system integration patterns.

• Clear communication with both engineers and business stakeholders.

• Professional fluency in English and Spanish.

• Willingness to travel when required.

Nice to Have

• Experience with identity verification, KYC, fraud prevention, or biometrics.

• Understanding of AI-driven fraud, such as deepfakes, injection attacks, and synthetic identities.

• Familiarity with cloud platforms and CI/CD pipelines.

• Experience with testing frameworks such as Vitest, Jest, or Playwright.

• Experience building with LLM APIs, AI agents, or the Model Context Protocol (MCP) to automate workflows or internal tools.

• Experience with browser camera and media APIs, such as getUserMedia and WebRTC, across desktop and mobile browsers.

• Background in networking, security, or compliance.

• Experience writing developer documentation or building internal tools.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.