IT Service Delivery Analyst (AI&T)

The IT Service Delivery Analyst (AI&T) at Impulse provides first and second-line IT support and hands-on infrastructure support for assembly, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. The Analyst operates in the Tier-2 support category, working closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.