OSM Operations Analyst

Job Summary

The Office of Strategy Management (OSM) serves as the organization’s connector between strategy and execution. We accomplish this by organizing and leading large projects designed to help IGS achieve its strategic goals and help ensure the right people are doing the right thing at the right time. This is a highly visible team and a high-impact role. As the OSM Operations Analyst, you will play a key role in supporting the OSM’s decision-making by turning data and research into decision-ready insight, and by running recurring reporting and data processes as designed. Reporting to the Lead, OSM Operations Partner, your responsibilities will include enterprise performance reporting and dashboards, portfolio analytics and quarterly insights, strategy research, time-tracking administration, and data quality assurance across OSM tools. You will be responsible for maintaining accurate and timely data, independently troubleshooting routine issues, identifying opportunities for process improvement, and proactively escalating risks or complex issues, enabling project managers and leaders to stay focused on strategy and execution.

Primary Responsibilities:

• Develop and maintain enterprise performance reporting, including enterprise KPI and business unit reporting, applying the data standards, governance, and reporting rhythms set by the Lead, OSM Operations Partner.
• Design, build, and maintain dashboards and portfolio analytics that surface trends, risks, and opportunities, and produce quarterly portfolio insights using inputs from the team.
• Conduct strategy research on market, industry, and competitor trends, synthesizing findings into clear briefs and recommendations aligned to priorities set by OSM leadership.
• Develop and present reports and presentations that turn data and research into clear, decision-ready insight for leadership and stakeholders, in alignment with the Lead, OSM Operations Partner.
• Provide quality assurance over the Enterprise Roadmap, Change Log, and Pipeline by validating data accuracy and flagging inconsistencies and issues for correction. Use the validated data for portfolio analytics, trend analysis, and quarterly insights and reporting.
• Administer the time-tracking system and manage its data entry, reporting and integrity: run monthly project provisioning, manage reminders and annual audits, produce monthly allocation reports, and provide first-line support to OSM and partner teams.

• Perform data quality assurance across OSM project and portfolio management tools in partnership with the Project Coordinators. Monitor data quality, analyze trends, investigate discrepancies, and communicate findings to the Lead, OSM Operations Partner.
• Identify opportunities to streamline reporting and operational processes and improve efficiency within OSM, proposing solutions, implementing best practices, and supporting annual refreshes of meeting cadence and reports in partnership with the Lead, OSM Operations Partner.
• Other projects/tasks as needed.

Required Skills:

• Proficiency in SQL and data modeling, with the ability to extract, transform, and analyze data from multiple sources.
• Experience building dashboards and visualizations in Power BI or Tableau.
• Advanced Excel skills (Power Query, data modeling) and working knowledge of Microsoft Office.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and discrepancies, and recommend practical solutions.
• Research and synthesis skills, with the ability to turn data and findings into a clear, decision-ready story for senior audiences.
• Excellent communication and interpersonal skills, with the ability to work with stakeholders at all levels of the organization.
• Ability to understand the needs of the business and anticipate valuable insights that enable teams to move more seamlessly
• Strong organizational skills to manage multiple priorities and run recurring cycles accurately and on time.
• Proactive communication: surfaces updates and flags risks before being asked and brings a proposed solution.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Handles confidential information with discretion.
• Hands-on experience administering a time-tracking or project/portfolio management system, a plus.
• Python or R experience, a plus.

Minimum Education & Experience:

• Bachelor's degree in Business, Operations, or equivalent required.
• Two to four years of experience in analytics, strategy, consulting, FP&A, or business intelligence, or a related role involving data analysis, reporting, and research. Experience within a strategy, PMO, or analytics environment preferred.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$67,150.00 - $107,440.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment: