Program Manager

Job Overview Summary

IgniteData is seeking a highly organized, customer-focused Program Manager to lead the coordination and delivery of multiple concurrent customer implementation projects and studies.

The Program Manager will serve as the central point of coordination across customers, Customer Success, Implementation Engineering, offshore resources, and other internal stakeholders. This role is responsible for ensuring implementations remain organized, properly resourced, on schedule, and clearly communicated from kickoff through go-live and transition to ongoing support.

Key Responsibilities

Program & Implementation Management

• Manage a portfolio of concurrent customer implementations and studies from kickoff through completion.
• Develop and maintain implementation plans, timelines, milestones, dependencies, and deliverables.
• Coordinate activities across Customer Success, Implementation Engineering, offshore teams, customers, and other stakeholders.
• Establish clear ownership and deadlines for implementation activities.
• Track project progress and proactively identify schedule risks or resource constraints.
• Maintain centralized program-level visibility across customers with multiple concurrent studies.
• Facilitate implementation kickoff meetings, status meetings, working sessions, and internal coordination meetings.
• Serve as the primary operational point of contact for implementation schedules, deliverables, dependencies, and project status.
• Set and manage customer expectations regarding timelines, responsibilities, dependencies, and deliverables.
• Escalate issues appropriately while maintaining clear communication with the customer.
• Ensure customers have visibility into the overall status of multiple active studies or implementations.
• Coordinate implementation workload across Implementation Engineers and offshore resources.
• Maintain visibility into current and upcoming implementation demand.
• Work with leadership to identify capacity constraints before they affect customer commitments.
• Coordinate day-to-day work assignments with IgniteData's offshore resources.
• Track quality issues, rework, and recurring process gaps.
• Escalate quality, capacity, or delivery concerns to leadership.
• Maintain program-level risk, issue, action, and dependency tracking.
• Identify recurring implementation problems and recommend process improvements.

Qualifications

Required

• 5+ years of project management, program management, implementation, or customer delivery experience.
• Experience managing multiple simultaneous customer-facing projects.
• Strong customer communication and stakeholder-management skills.
• Demonstrated ability to manage complex timelines, dependencies, risks, and competing priorities.
• Experience coordinating work across technical and nontechnical teams.
• Strong written communication and executive-status-reporting skills.
• Ability to operate effectively in a fast-growing environment where processes continue to evolve.
• Strong attention to detail and organizational skills.
• Ability to identify problems proactively rather than waiting for escalation.

Preferred

• Experience in healthcare technology, clinical research technology, SaaS, life sciences, or another regulated environment.
• Experience managing software or data implementations.
• Experience working with offshore teams or external vendors.
• Experience coordinating data mapping, data integration, configuration, or technical implementation activities.
• Experience managing enterprise customers with multiple simultaneous projects or workstreams.
• PMP, PgMP, CSM, or similar project/program management certification.