Package Specialist-Salesforce Technical Operations

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Package Specialist for Salesforce Technical Operations, you will perform application support and management tasks to ensure continued and synchronized functionality. This role involves providing 24x7 application support coverage, implementing platform upgrades, and performing user administration tasks.

Your primary responsibilities will include:

• Application Monitoring and Support: Perform application monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops. Manage the incident lifecycle and own it until closure and satisfaction of originator.

• Code Migration and Management: Manage code migration across environments to ensure continued and synchronized functionality. Keep a record of configuration changes and schedule application updates.

• User Administration: Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc.

• Performance Maintenance: Ensure application performance to expected levels through proactive and preventive maintenance.

• Metrics and Reporting: Prepare and collate metrics of tasks, incidents, and environment change actions performed.

• Salesforce Application Support: Experience with application monitoring using logs, platform admin console, and tools like AI Ops to identify and resolve issues.

• Code Migration and Management: Experience with managing code migration across environments, ensuring continued and synchronized functionality, and maintaining records of configuration changes.

• Incident Lifecycle Management: Experience with managing the incident lifecycle, owning incidents until closure, and ensuring originator satisfaction.

• User Administration: Experience with user administration tasks, including creation, deletion, modification, profile updates, and password resets.

• Platform Upgrade Implementation: Experience with implementing platform upgrades and performing regression testing to ensure smooth operations.

• Exposure to ITIL Framework: Familiarity with ITIL framework for incident, problem, and change management is beneficial for this role.

• Knowledge of Salesforce APIs: Understanding of Salesforce APIs and their usage in integration with other applications is advantageous.

• Familiarity with Agile Methodologies: Exposure to agile methodologies and version control systems can be helpful in managing code migration and deployment.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.