Federal Government Delivery Manager

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will establish policies, procedures, and quality standards to drive high service performance and exceptional results.

Your primary responsibilities will include:

• Drive Service Excellence: Establish policies, procedures, and quality standards to drive high service performance, ensuring efficient and effective delivery of services and technology to clients.

• Monitor Team Performance: Track team progress, gather customer feedback, and identify areas for process improvements to optimize service delivery outcomes.

• Optimize Service Delivery: Leverage tools such as project management software and service management platforms to streamline service delivery, remove obstacles, and deliver exceptional results.

• Ensure Client Satisfaction: Gather customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.

• Develop Strategic Plans: Develop and implement strategic plans to drive service performance, ensuring alignment with client needs and business objectives.

• Strategic Leadership Experience: Deep expertise in leading the delivery of managed services, with a proven track record of providing strategic leadership and oversight to ensure efficient and effective service delivery.

• Service Management Expertise: Experience with establishing policies, procedures, and quality standards to drive high service performance, ensuring alignment with client needs and business objectives.

• Technology Leveraging: Deep understanding of leveraging tools such as project management software, and service management platforms to streamline service delivery, optimize outcomes, and remove obstacles.

• Performance Monitoring: Experience in monitoring team performance, tracking progress, gathering customer feedback, and identifying areas for process improvements to optimize service delivery outcomes.

• Client-Centric Approach: Deep expertise in gathering customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.

Software Development Life Cycle (SDLC): Deep experience in deploying a systematic framework for producing high‑quality software using various models including waterfall, iterative and agile.

Federal Government of Canada: Secret level security clearance is mandatory or enhanced reliability status in progress.

• Project Management Software Expertise: Deep understanding of leveraging project management software to streamline service delivery and optimize outcomes. Experience with implementing and utilizing project management tools to drive high service performance and exceptional results.

• Service Management Platform Knowledge: Familiarity with service management platforms and their application in managed services delivery. Understanding of how to leverage these platforms to remove obstacles and deliver exceptional results.

• IT Service Management Best Practices: Experience with IT service management best practices and frameworks, such as ITIL, to drive high service performance and alignment with client needs and business objectives.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.