Confluent - Senior Technical Writer

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

As a Technical Content Professional, you will play a crucial role in designing, developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials.

Your primary responsibilities will include:

• Design and Develop Technical Content: Create and curate technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials, ensuring accuracy, clarity, and user-friendliness.

• Analyze Content Effectiveness: Evaluate the impact and effectiveness of technical content, identifying areas for improvement and implementing changes to enhance the overall user experience.

• Curate Content Collections: Organize, maintain, and update existing content collections to ensure relevance, consistency, and ease of access for clients.

• Develop Content Strategies: Develop and implement content strategies that align with business objectives, client needs, and industry trends, guiding the creation and dissemination of technical content.

• Technical Content Development: Experience with designing and developing technical content for various mediums, including product-embedded assistance, documentation, training, and support materials.

• Content Analysis and Evaluation: Experience in analyzing the effectiveness of technical content, identifying areas for improvement, and implementing changes to enhance the overall user experience.

• Content Curation and Management: Experience with organizing, maintaining, and updating existing content collections to ensure relevance, consistency, and ease of access for clients.

• Content Strategy Development: Experience in developing and implementing content strategies that align with business objectives, client needs, and industry trends.

• Technical Writing and Editing: Experience with creating high-quality, user-friendly content that meets the needs of diverse audiences and stakeholders.
This is a Remote role.

• Embedded Assistance Development: Experience with designing and developing embedded assistance content, including interactive guides, tutorials, and contextual help. This expertise enables the creation of intuitive and user-friendly content that enhances the overall product experience.

• Industry Trends Knowledge: Familiarity with industry trends and developments in technical content creation, curation, and analysis. This knowledge allows for the development of innovative content strategies that meet evolving client needs and expectations.

• Content Management Systems: Experience with content management systems and tools, enabling efficient organization, maintenance, and updates of large content collections.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.