Senior Manager Quality Assurance (Remote)

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager, Quality Assurance to join our Digital team. In this role, you will collaborate closely with Digital Product, Engineering, and other technology teams to strengthen quality across Hyatt’s digital products and platforms.  You’ll be instrumental in establishing and advancing quality assurance standards, practices, and procedures that improve product quality, reduce testing time, and support the successful delivery of digital initiatives.

This is a hands-on technical leadership role.  You will remain actively involved in development efforts, including validating IT processes, analyzing data to support business cases and proposed projects, and contributing to systems requirements.  You will apply strong analytical and problem-solving skills to identify risks, improve testing practices, and maximize the value of Hyatt’s technology investments.  Through regular monitoring, communication, and reporting of quality risks and project status, you will help coordinate work across product and engineering teams and ensure changes are delivered on time and with a high degree of quality.

You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

·       Annual allotment of free hotel stays at Hyatt hotels globally

·       Flexible work schedule

·       Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

·       A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

·       Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

•Partner early with Product, Design, Engineering, and business stakeholders to clarify requirements, identify risks, define acceptance criteria, and build quality into the software development lifecycle.

•Establish practical quality standards, test strategies, quality gates, and release-readiness criteria for new development, enhancements, integrations, and production changes.

•Advance a balanced test approach that includes exploratory, functional, integration, API, UI, regression, performance, accessibility, and security testing, using automation where it improves speed, coverage, and confidence.

•Guide the adoption of reliable automated testing and continuous integration / continuous delivery practices, including test data, environments, reporting, and maintenance of test suites.

•Define and communicate meaningful quality measures, such as defect trends, escaped defects, test effectiveness, automation reliability, cycle time, and release risk, and use insights to prioritize improvement.

•Lead quality risk assessment and release-readiness discussions across multiple workstreams; clearly communicate test progress, results, dependencies, risks, and recommended actions to audiences at all levels.

•Use production feedback, incidents, and post-release learnings to strengthen prevention, observability, test coverage, and continuous improvement.

•Manage, coach, and develop QA and/or quality engineering team members; set priorities, balance workload, delegate effectively, and build a collaborative, inclusive, and accountable team culture.

•Evangelize quality practices across the broader technology organization through coaching, communities of practice, knowledge sharing, and practical learning sessions.

•Evaluate and introduce tools, processes, and ways of working that improve change quality, delivery flow, team effectiveness, and quality of life.

•Facilitate requirements and solution discussions when business or system needs are unclear, helping teams reach shared understanding and sound technical decisions.

Experience Required: 

•10+ years of progressive experience in software quality assurance, software testing, or quality engineering for modern web, mobile, e-commerce, or distributed platforms.

•4+ years of experience leading, managing, or mentoring QA / and Software Developers in Test (SDETs), including experience with team planning, prioritization, and performance development.

•Demonstrated experience defining quality strategy, test plans, risk-based testing approaches, quality metrics, and release-readiness practices across multiple products or teams.

•Experience with test automation, CI/CD, Agile product development, API and integration testing, and software development lifecycle practices.

•Strong communication, influence, analytical, and problem-solving skills, with the ability to translate technical quality risks into clear business impacts and decisions.

Experience Preferred: 

•Experience with accessibility, security, privacy, performance, resilience, observability, or other non-functional quality practices.

•Experience supporting high-volume customer-facing, hospitality, travel, retail, or e-commerce products.

•Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.

•Experience with quality engineering or testing certifications, cloud platforms, test management tools, and modern automation frameworks.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $120,000 - $160,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.