Senior AI Engineer - Search, Personalization, Agents (Remote)

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior AI Engineer to join our AIML Team. In this role, you will be collaborating closely with our partners across ML Engineering, Data Engineering, Platform, Product, and Finance teams. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

As a Senior AI Engineer, you will build and operate production AI systems that improve Hyatt’s search, personalization, guest experiences, colleague productivity, and operational workflows. This is a hands-on individual-contributor role focused on machine-learning engineering, system design, observability, agentic application delivery, retrieval systems, and fast, reliable LLM inference.

Generative AI and Machine Learning Engineering

· Design, prototype, and productionize Generative AI solutions in NL Search, Information Retrieval and Recommender Systems.

· Build and evaluate LLM-powered applications, including retrieval-augmented generation, prompt engineering, fine-tuning, embeddings, semantic search, and agentic or workflow-based AI systems.

· Develop robust model evaluation frameworks, including offline metrics, human evaluation, guardrail testing, bias and safety checks, and business-impact measurement.

· Identify opportunities to apply AI to improve guest experiences, colleague productivity, operational efficiency, and commercial outcomes.

· Translate ambiguous business problems into clear data science problem statements, solution designs, success metrics, and implementation plans.

Technical Expertise as an Individual Contributor

· Serve as a hands-on technical resource for high-impact AI and machine learning initiatives.

· Lead solution design, modeling decisions, experimentation strategy, and technical tradeoff discussions.

· Partner with ML engineering and data engineering teams to deploy scalable real-time inference pipelines and batch processing workflows.

· Influence technical roadmaps and help sequence data science initiatives based on business value, feasibility, risk, and team capacity.

· Partner with ML scientists and ML practitioners through design reviews, code reviews, ML Engineering best practices, and knowledge sharing.

Production AI, MLOps, and Cloud Delivery

· Collaborate with ML engineering to productionize models and AI services using AWS-native tools and modern MLOps practices.

· Contribute to scalable ML system design, including data pipelines, feature workflows, model serving, observability, monitoring, and lifecycle management.

· Apply strong software engineering practices, including version control, CI/CD, testing, reproducibility, containerization, and documentation.

· Support deployment patterns for both batch and low-latency inference use cases.

Cross-Functional Collaboration

· Work closely with product owners, ML scientists, ML engineers, data engineers, architects, and business stakeholders to deliver end-to-end algorithmic products.

· Communicate model behavior, limitations, assumptions, risks, and business impact clearly to technical and non-technical audiences.

· Define measurable success criteria and help evaluate whether AI solutions are delivering intended outcomes.

· Champion responsible AI, inclusive design, and practical experimentation across projects.

Experience Required:

· Master’s degree in computer science, Software Engineering, or related field. Ph.D preferred.

· 4+ years of experience in machine learning roles focused on areas such as NLP/NLU, recommender systems, LLM applications.

· Experience in deploying LLMs or other Generative AI solutions to production.

· Expertise in AWS cloud services (e.g., SageMaker, ECS/EKS, Step Functions, Lambda, Glue).

· Strong programming skills in Python, with experience in SQL, PySpark, and containerization (e.g., Docker).

· 4+ years of experience designing scalable data pipelines and ML systems for both real-time and batch inference, familiarity with ML observability and governance tools.

· Solid understanding of responsible AI practices, CI-CD pipelines, Agile development practices, and model lifecycle management.

· Excellent interpersonal and communication skills, with a strong bias for action and collaboration.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $133,200 - $173,000

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.  Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.