Senior RVP Global Sales Americas, Global Enterprise & Transient (Remote)

The Opportunity

Hyatt is seeking a strategic sales leader to guide Global Enterprise and Transient Sales through its next stage of growth. Reporting to the VP of Global Sales, this leader will be a close thought partner: assessing what is working, identifying where the business and teams need to change, and turning insight into clear priorities, account strategies and measurable action. The role leads teams responsible for Hyatt’s highest-priority global enterprise relationships, including its largest global accounts, and the Transient sales organization. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Regional Vice President of Global Sales- Enterprise Corporate & Transient will work closely with the VP Global Sales to help develop and implement effective sales strategies to achieve Hyatt’s global sales goals. They will be directly responsible for leading the Global Enterprise Team which consist of 10 Global Sales Directors throughout North and South America, 5 Global Sales Managers, 3 Coordinators and 1 analyst that manage Hyatt’s top 50 accounts globally focused on total account management. They will also have oversight of the transient team which includes 1 Senior Director, 7 Global Sales Directors, 3 Manager and 2 Coordinators.

This individual will work with both teams to implement strategies and targets that will drive loyalty, grow revenue, shift market share, and ensure Hyatt is the brand of choice for our GE and Transient customers.

As a strategic partner to the VP of Global Sales, the RVP will regularly assess business results, team practices, customer needs and market conditions. They will identify what is working, surface gaps and opportunities, and recommend and implement changes that improve performance. The RVP will establish a disciplined operating rhythm that turns reporting into useful insight, clear decisions and follow-through.

They will collaborate closely with the RVP’s of the other HSF segments to ensure cross team alignment and goal achievement. The RVP will also be responsible for leading communication with the field and aligning targets to support new hotels/brands and priority hotels. They will also need to maintain strong industry relationships and be active in organizations like GBTA, SAMA, etc… and have a strong knowledge of the corporate segment and competitive environment.

The RVP will need to be results-oriented, effectively manage competing priorities, and champion working cross functionally with internal and external stakeholders. The ability to manage through influence, communicate effectively – verbally and written, and promote a culture of care within our team is expected. This individual will exemplify sound conflict resolution skills and customer services tactics while balancing the competing needs of various stakeholders. Travel will be required in this role to attend customer and internal meetings as well as sponsored events, industry trade shows, account reviews, and other business meetings as needed. This is a remote position reporting directly to the VP Global Sales.

· Set clear sales priorities and performance expectations for Global Enterprise and Transient, aligned with Hyatt’s global sales goals.

· Ensure priority enterprise accounts have current, actionable account strategies and multi-year roadmaps. Coach teams to understand customer priorities, map decision makers, identify growth opportunities, and connect Hyatt’s capabilities to customer needs.

· Strengthen insight-led selling by using account, revenue, market and customer data to identify trends, risks, whitespace and opportunities. Help sellers translate analysis into customer plans, recommendations and measurable actions.

· Lead a consistent business review and reporting cadence. Improve visibility into progress, forecast confidence, pipeline, account performance and the actions needed to close gaps; present concise, evidence-based recommendations to senior leaders.

· Evaluate existing processes and ways of working, prioritize changes, and lead implementation. Build ownership and accountability so improvements are adopted and sustained across both teams.

· Develop leaders and sellers through coaching, feedback and clear standards for strategic account management, commercial judgment, reporting and execution.

· Partner with regional vice presidents across Hyatt Sales Force segments and with hotel, brand, revenue, marketing, finance and other cross-functional teams to align plans, support priority hotels and brands, and deliver account outcomes.

· Lead communication with the field and customers, aligning targets and strategies with business needs. Maintain strong industry and customer relationships and represent Hyatt in relevant industry organizations and events.

· Manage competing priorities, resolve conflicts constructively, and influence internal and external stakeholders with clear, timely communication and a customer-focused approach.

· This is a remote position reporting directly to the VP of Global Sales. Travel is required for customer and internal meetings, account reviews, sponsored events, industry trade shows and other business needs.

Experience Required

· Minimum 12 years of sales experience, including at least 10 years in the corporate travel segment.

· Deep understanding of the corporate travel and transient segments, with a strong network of customer and industry relationships.

· Demonstrated success leading sales teams and developing talent, including the ability to set direction, coach performance and lead through influence.

· A track record of building and executing strategic account plans, customer roadmaps and growth strategies for complex enterprise relationships.

· Strong analytical and business acumen, with the ability to interpret sales, account and market data, identify meaningful insights, and convert them into practical decisions and actions.

· Experience establishing or improving sales reporting, business reviews, forecasting or performance-management practices.

· Strong written, verbal and presentation skills, including the ability to communicate analysis and recommendations clearly to senior stakeholders and customers.

· Proficiency in CRM and Reporting Tools.

· Sound judgment and a commitment to Hyatt’s core values, policies and procedures.

· Ability to work remotely and independently from a home office; willingness to travel as needed.

Experience Preferred:  

· Hotel on property or above property sales experience

· Bachelor’s degree preferred

· Comprehensive knowledge of Hotels and Sales Practices

· Prior experience leading a team

· Advanced Excel knowledge

· Understanding of other RFP Tools (including ReadyBid, Tripbam, BTP, Ratefinding) and / or other programs like SynXis, Agency360

· Knowledge of corporate travel programs and offerings

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $160,000 - $190,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work.  Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.