Global Director – IT Business Relationship Manager (Remote)

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Global Director – IT Business Relationship Manager to join our Global Field Technology Services department. In this role, you will be collaborating closely with the broader Owner, Operator IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company.  You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

· This role is responsible for interfacing with corporate colleagues, our properties, property owners and operators and their related teams, and is the primary point of contact for owners, operators, and franchisees as it relates to Hyatt’s technology offerings. This role will be an internal advocate for these third-party partnerships and will work in a collaborative manner with Hyatt’s internal IT resources and Operations and other corporate teams including growth and brand teams in ensuring all our platforms, enterprise applications, networks, and infrastructure are designed, delivered, and managed using industry best practices.

· This role shall provide leadership in championing Hyatt’s technology offerings and help to position Hyatt as the most preferred supplier of technology solutions.

· Champions the operating model for information and technology to foster business-oriented and digital-ready culture, mindsets, and practices

· Communicates the vision for hospitality systems within Hyatt, and to its owners, operators, and franchisees. Maintains documents and decks to support this effort

· Collaborates with IT and Operations to develop, maintain, and execute hospitality systems strategy and technology roadmap in conjunction with the operations business leaders.

· Set and manage budgets for hospitality technology spend making recommendations for investments and cost reductions and helps to ensure the investment in technologies is consistent with overall strategic objectives and is within the plan and includes Hyatt’s owner and franchisee concerns and priorities

· Assists with vendor relationships to establish winning outcomes on behalf of Hotels and Owners.

Experience Required:

· 10 years of IT management experience with escalating responsibilities

· 5-10 years of hotel IT support / IT management experience

Experience Preferred:

· Bachelors or Masters Degree in Electrical Engineering, MIS, or Computer Science preferred

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $142,500 - $160,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.