Customer Care Representative

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

In Retail Customer Care, we are the interface between customers and HUGO BOSS. You are the first point of contact for our end customers, assisting and advising them at every stage of their customer journey. You will handle a wide range of customer inquiries about products, orders, delivery and complaints via phone and e-mail (ticket-system) at first level.

You will support the Core Team in various areas, such as administrative tasks.

The Temp / Supporter Position is limited to 4 months, from November 2026 - February 2027.

What you can expect:

• You are the first point of contact for our end customers across all sales channels and common communication channels (telephone and e-mail) at first level.
• You support the team with the handling of a wide range of questions about our products, processes, orders and complaints
• In Retail Customer Care, we are the interface between customers and HUGO BOSS. In order to constantly improve the customer journey and customer experience.

Your profile:

• Very good language and communication skills in English, one other European language would be a plus
• Interest in fashion and trends 
• A strong customer focus and a strong team player mentality 
• Strong problem-solving skills with a proactive and innovative approach 
• Good knowledge and confident handling of common hardware and software as well as a strong technical affinity
• Flexibility and willingness to work in shifts (5-day week between Mon-Sat. 8am-6pm) and in seasonal business (sale phases) 

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Your benefits:

• We offer a competitive salary and attractive benefits, including vacation and Christmas bonuses, a mobility allowance / Deutschlandticket, an annual clothing allowance, a company pension scheme, and our SHIP share program.
• Made for Me: Enjoy the freedom of our flexible working models. With 'Threedom of Work', spend 3 days in Metzingen and 2 days working remotely. Benefit from our 'Me Time' program for personal time off and the option of 30 days of 'Mobile Work EU' annually.
• High-performing people need a healthy balance. Take advantage of the employee gym, a variety of sports activities, a 37-hour workweek, and 30 vacation days a year.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• Does innovation drive you? Same for us! This passion is reflected in our modern workplaces and innovative tools.
• Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights. As part of our commitment, we offer an environmentally friendly bus shuttle.
• We also place great importance to good taste when it comes to food. Welcome to our award-winning restaurant & café Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.