Dynamics CRM Onshore Tech Lead/Architect

Job Description

We are looking for an experienced Dynamics CRM Tech Lead/Architect with strong hands-on experience in Microsoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments.

Technical/Functional Skills

• Strong functional understanding of CRM across various domains, especially Sales and Service modules.

• Deep expertise in Dataverse and Microsoft Power Platform.

• Strong experience with:

  • Power Automate and Connectors

  • Power Apps

  • CRM Plugins and JavaScript

  • CRM data modeling

  • Workflow automation

• Experience designing and developing CRM integrations using various patterns, including:

  • API-based integrations

  • ETL

  • Batch jobs

  • App-based/ISV solutions

• Experience designing and executing large-scale CRM data migrations using tools such as Azure Data Factory, Synapse, or Microsoft Fabric.

• Strong knowledge of CRM Solutions, ALM, environment management, and deployments.

• Experience with OOB Reports, Dashboards, and Power BI.

• Knowledge of data platforms connected to CRM, including Microsoft Fabric and Azure Synapse.

• Experience with Copilot in D365/M365, Copilot Studio, Azure AI Foundry, and development of agents/chatbots.

• Experience with requirements gathering, solution design, and technical documentation.

• Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.

• Strong experience with Microsoft Dynamics CRM Online.

• Excellent communication and stakeholder management skills.

• D365 Certification: PL-600, PL-200, or AB-100.

• Knowledge of Azure components; AZ-900 certification preferred.

Roles & Responsibilities

• Work effectively within an Agile delivery model.

• Engage with client stakeholders to understand requirements and design solutions.

• Provide effective CRM solutions within tight delivery timelines.

• Conduct CRM solution approach and architecture workshops.

• Create High-Level Technical Design (HLTD) documentation.

• Design CRM data and integration solutions.

• Manage CRM environments for development, testing, UAT, and production.

• Provide deployment and production support for CRM solutions.

• Collaborate with technical and functional teams to troubleshoot and resolve application issues.