HR Shared Service Associate

Location: Stockley Park, Uxbridge (3 days onsite per week). The office is expected to relocate to Central London in Q2 2027. You must be willing to work from the new location. This is an excellent opportunity for an experienced HR administrator or HR Shared Services professional looking to broaden their experience across the full employee lifecycle within an international organisation. Role Overview An exciting opportunity for an HR Shared Services Specialist to join a busy EMEA HR Operations team, providing comprehensive HR administration and employee lifecycle support across multiple European countries. The role covers onboarding, employee data management, absence and leave administration, employee exits, compensation and benefits. You will act as a key point of contact for employees, managers and HR stakeholders, ensuring accurate, timely and compliant HR processes. Key Responsibilities

• Provide first-line HR support, responding to employee and manager queries.
• Manage HR cases and escalations using ServiceNow.
• Process employee lifecycle transactions and maintain accurate records in Workday.
• Coordinate onboarding, transfers, promotions, terminations and organisational changes.
• Support absence, leave, compensation and benefits administration.
• Complete right-to-work, visa, work permit and background checks.
• Liaise with HR, Payroll, Legal, Benefits and other internal stakeholders.
• Conduct data audits, investigate discrepancies and prepare reports.
• Maintain HR procedures, process documentation and knowledge resources.
• Identify opportunities to improve and streamline HR processes.
• Support Workday testing, system enhancements and ad hoc HR projects.
• Maintain strict confidentiality and ensure compliance with data protection requirements.

Essential Skills & Experience

• 2–5 years' experience in HR Shared Services or HR administration.
• Experience using Workday and case management systems, ideally ServiceNow.
• Knowledge of employee lifecycle processes, benefits and absence management.
• Understanding of HR practices and employment requirements across EMEA.
• Strong Excel skills, including pivot tables and lookups.
• Excellent organisational, communication and customer service skills.
• Strong attention to detail and ability to manage competing priorities.
• Experience with process documentation and continuous improvement.
• Ability to work independently and collaboratively in a fast-paced environment.

Desirable

• HR qualification.
• Additional European language skills.
• Experience with AI tools and implementation.