Account Specialist - USA

ABOUT HOYLU

Construction projects are among the most complex collaborative efforts in the world, with the teams continuously aligning decisions, plans, and execution across constantly changing conditions.

Hoylu is a visual operations platform that connects planning, coordination, and execution in one shared environment. Hoylu enables teams to work from a single operational layer where data evolves in real time and everyone stays aligned. Our platform helps teams coordinate work more clearly, adapt faster, and deliver projects with greater predictability. The result is a more connected project environment where teams spend less time managing information and more time moving the project forward.

THE OPPORTUNITY 

We are looking for an Account Specialist to drive project satisfaction and account expansion across a set of identified accounts. The position brings proven relationship-building instincts and an account-specific approach to business development, with set targets, longer-horizon relationships, and direct influence over expansion revenue.

The Account Specialist works in deliberate partnership with our Sales team as one coordinated motion to deepen relationships, map organizations, surface expansion signals, and develop new stakeholders. Then, work with Sales to close the conversation with new and existing contacts in each account. 
Account Growth: Own the expansion strategy for specific accounts, mapping each organization, finding the divisions, regions, and project teams not yet using Hoylu, and turn those signals into new revenue with our Sales team.
Project Success: Stay close to active projects, anticipate continuations and renewals, and make sure every new team brought in is set up to deliver its project with Hoylu.

RESPONSIBILITIES

Account Expansion

• Own the growth strategy for designated accounts. Every account has a living expansion plan, a mapped organizational network, and a forward-looking pipeline of opportunities at all times.

Project Success

• Connect with key stakeholders on active projects to make sure each team has strong platform adoption, a well-built workspace, and a clear understanding of the value Hoylu brings to their project.

Stakeholder Development

• Identify, engage, and activate new contacts in existing accounts: new divisions, regions, project teams, and decision-makers who have not used Hoylu but should.

Account Intelligence

• Build and maintain the account maps, contact networks, project pipelines, and company signals that Customer Success and Sales use to make expansion decisions.

Customer Success and Sales Alignment

• Connect Customer Success account knowledge with sales execution. When an opportunity surfaces, brief Sales and coordinate the commercial approach.

Project and Tasks

• Complete department projects and assigned work on time and thoroughly, with proactive communication, clear priorities, and strong collaboration.

WHAT THE ROLE INVOLVES

• Build and maintain an account action plan for each identified account, covering current platform penetration, key contacts, decision-making structure, active opportunities, and a 12-month expansion roadmap.
• Conduct 30-day project check-ins for all active projects on assigned accounts.
• Identify and proactively engage new stakeholders at each account.
• Manage relationships with existing contacts. Anticipate project continuations, flag renewals, and spot scope expansion opportunities before they become at-risk conversations.
• Keep a live, accurate opportunity pipeline in HubSpot.
• Track company-level signals at every account, including new project announcements, regional expansions, leadership changes, and construction pipelines that point to new Hoylu opportunities.
• Brief the Sales team on expansion signals so they become commercial conversations, and lead CS and Sales alignment calls with a current update on each account when commercial triggers occur.

HOW SUCCESS IS MEASURED

• Every identified account has a current, documented account plan with clear next steps and expansion targets, updated at least monthly.
• New stakeholders are identified and engaged at each account every quarter.
• Active projects have high health scores and frequent touchpoints.
• Expansion signals consistently enter the sales pipeline, with a tracked contribution to new ARR across assigned accounts.

WHAT WE ARE LOOKING FOR

• Five years of experience in business development, account management, or a hybrid CS/Sales role, ideally in B2B SaaS or technology.
• Familiarity with the construction, AEC, or infrastructure industries (required). This role works with some of the largest and most complex construction organizations in North America, and connecting the job site to the platform is critical.
• A proven track record of building relationships and finding expansion opportunities in complex, multi-stakeholder enterprise organizations.
• A natural account mapper who thinks in org structures, decision-making chains, and who to meet next, and who pursues new contacts rather than only managing existing ones.
• Comfort with the long game: knowing the difference between a relationship ready for a commercial conversation and one that needs six more months of investment and managing both at once.
• HubSpot fluency with thorough documentation, a current pipeline, and data-driven prioritization, so account intelligence is always available to the team.
• A collaborative approach working as part of a coordinated CS/Sales motion, not as a lone operator, and briefing, aligning, and handing off consistently.
• Strong communication at every level, equally effective with a project manager on a job site and a VP at a corporate office.
• A self-directed, proactive mindset: engaging before an account surfaces a problem and staying three steps ahead at every account.