Operations Admin

About Hologram

Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure, this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.

About This Role

We are seeking a temporary, part-time Operations Admin to help keep SIM Card orders moving out of our Apex, NC warehouse for up to 22 weeks of leave coverage. You'll process and update orders throughout the day, keep customers and internal teams current on status, work with shipping carriers to resolve issues, and pitch in on inventory reporting and hands-on fulfillment when volume spikes.

Logistics: On-site at our warehouse office in Apex, NC. Temporary leave-coverage assignment, up to 22 weeks, max 29 hours/week, with intermittent scheduling based on business needs.

What you'll do: 

• Intake and process store orders placed through Shopify/Retool
• Maintain accurate customer and order records with precise attention to detail
• Provide order support and status updates for customers and internal teams
• Accurate data processing and reporting
• Maintain workflow of open orders and update order statuses throughout the day
• Process orders within established SLA timeframes
• Assist with inventory breakdowns, manual order fulfillment, and general office support tasks as needed

Helpful skills and experience:

• 2 years of previous administrative and/or customer service experience
• Detail-oriented and organized
• Excellent communication and interpersonal skills
• Basic experience with Asana, Shopify, and HelpScout preferred
• Ability to lift up to 50 pounds

Compensation: $22–$26/hr. Temporary engagement is up to 22 weeks (intermittent), max of 29 hrs/week.

How we work at Hologram

Hologram is a fun, upbeat, and remote-first team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

This position is not eligible for employer-sponsored benefits or paid time off, but does offer access to a 401(k) plan (no employer match/contributions).

What to expect in the interview process:

• Brief Phone Screen
• Virtual interview with members of our Operations team
• In-person panel interview with our Operations team
• Reference check
• Background check

Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [apply contact hidden].

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.