Senior Customer Success Manager (US)

Location: Remote — San Francisco Bay Area Resident Required
About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

Hiver helps modern support teams deliver fast, personal service across email, chat, WhatsApp, voice, and help center, all from within Gmail. As a Senior CSM, you'll own a portfolio of 40-50 Mid-Market accounts in the US. You'll be the person who turns Hiver into measurable business outcomes for them.

This is a hands-on, technical, and revenue-driving role. You'll onboard customers, then design and deploy robust solutions, including AI-powered workflows, that change how they operate. Then you'll turn those results into ROI stories that drive expansion. You won't just manage relationships. You'll build solutions that earn growth.