20d 18h ago
Customer Support Specialist
Hireframe·Health
📡Remote In-Country
|Philippinesslack
Customer Support Specialist
Hireframe | Health
2 weeks agoRemote In-Country
Part Time
Philippines
Position:
Customer Support Specialist (Part time)
Company:
Hireframe
Location:
Philippines (Remote)
Employment type:
Part time
Short Summary:
We are a health-focused company dedicated to providing premium organic extra virgin olive oil to consumers. We are seeking a Customer Support Specialist who is passionate about delivering exceptional customer experiences and ensuring every customer interaction reflects our commitment to quality and care.
Responsibilities:
- Respond to customer support inquiries regarding products, orders, shipments, and general account questions.- Resolve issues involving lost, stolen, delayed, or damaged shipments.- Process eligible replacement and reshipment orders.- Coordinate with shipping insurance providers to submit and track claims.- Communicate with third-party logistics (3PL) partners through Slack to resolve order fulfillment issues, mispicks, and shipment concerns.- Follow up with logistics and insurance partners to ensure reimbursements are received when applicable.- Maintain detailed records of customer support cases and resolutions.- Prepare weekly customer support reports including ticket date and time, customer issue summary, insurance claim status, reimbursement outcomes, reshipment details, and customer satisfaction ratings (1–5 scale).
Requirement:
- Previous customer support or customer service experience.- Excellent written English communication skills.- Strong empathy and conflict-resolution abilities.- Ability to remain calm and professional when assisting frustrated customers.- Highly organized with strong attention to detail.- Comfortable working independently and managing multiple follow-ups.- Experience using Slack; experience with Gorgias or similar help desk platforms is a plus.- Ability to learn product knowledge quickly and confidently assist customers.
Benefits:
- Permanent remote work flexibility.- Annual performance bonuses.- Dedicated coaches offer an extra channel of support and skill-building.- Opportunities for professional growth.
Customer Support Specialist (Part time)
Company:
Hireframe
Location:
Philippines (Remote)
Employment type:
Part time
Short Summary:
We are a health-focused company dedicated to providing premium organic extra virgin olive oil to consumers. We are seeking a Customer Support Specialist who is passionate about delivering exceptional customer experiences and ensuring every customer interaction reflects our commitment to quality and care.
Responsibilities:
- Respond to customer support inquiries regarding products, orders, shipments, and general account questions.- Resolve issues involving lost, stolen, delayed, or damaged shipments.- Process eligible replacement and reshipment orders.- Coordinate with shipping insurance providers to submit and track claims.- Communicate with third-party logistics (3PL) partners through Slack to resolve order fulfillment issues, mispicks, and shipment concerns.- Follow up with logistics and insurance partners to ensure reimbursements are received when applicable.- Maintain detailed records of customer support cases and resolutions.- Prepare weekly customer support reports including ticket date and time, customer issue summary, insurance claim status, reimbursement outcomes, reshipment details, and customer satisfaction ratings (1–5 scale).
Requirement:
- Previous customer support or customer service experience.- Excellent written English communication skills.- Strong empathy and conflict-resolution abilities.- Ability to remain calm and professional when assisting frustrated customers.- Highly organized with strong attention to detail.- Comfortable working independently and managing multiple follow-ups.- Experience using Slack; experience with Gorgias or similar help desk platforms is a plus.- Ability to learn product knowledge quickly and confidently assist customers.
Benefits:
- Permanent remote work flexibility.- Annual performance bonuses.- Dedicated coaches offer an extra channel of support and skill-building.- Opportunities for professional growth.
Required Skills
slack
Required Languages
🇬🇧 English