Partner Success Manager

Title: Partner Success Manager

Location: Remote, United States (Denver preferred)

Reporting Structure: 

Company Description

Founded in 2006, Concept3D is the trusted partner for creating immersive, accessible digital experiences through our connected suite of solutions that includes Interactive Maps, Centralized Event Calendars, 360 Virtual Tours and Room Reservation Software. We support a dynamic portfolio of industries with a focus on empowering Higher Education marketing professionals to tell their campus’s story.

Culture

We are a passionate, multi-talented team of self-starters dedicated to shaping the future of immersive, interactive digital experiences. At Concept3D, we thrive on creativity, collaboration, and a shared commitment to helping our clients engage and inspire their audiences through innovative technology. Our culture is rooted in our values of curiosity, accountability, inclusivity, and continuous learning.

Employees at Concept3D have the opportunity to gain a holistic understanding of the business, contribute cross-functionally, and work closely with leadership. We believe every voice matters and that great ideas can come from anywhere. With offices in Denver and Minneapolis and remote teammates across the country, we build a connected, collaborative culture wherever we work.

Quick facts:

Job Summary

As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Partner Success Team and works with multiple departments within the company. Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals and maintaining the renewal process for client retention. As the face and voice of our company, this is a relationship-centered position.

Responsibilities

• Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value.
• Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach.
• Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption.
• Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones.
• Ensure clear communication of the impact our platform delivers. Conduct strategic online presentations and product conversations.
• Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date.
• Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams.
• Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage.
• Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements.

Is this you?

• 2+ years of successful higher education customer success experience required
• 3+ years in a client-facing role at a SaaS company or similar customer service-oriented role within a SaaS company, B2B SaaS strongly preferred
• Successful track record of achieving and exceeding quotas
• A true proactive mentality who strives for action and results. You learn quickly and take initiative.
• You have a working knowledge of Google Suite (Vitally or Salesforce.com CRM a plus)
• Excellence and comfort with outreach via phone, email, and LinkedIn
• Strong written and verbal communication skills. Online demo experience
• Can gracefully engage in difficult and emotionally charged conversations
• Strong detail orientation with numbers, follow through and contract details
• Strong organization and partner success process skills
• Self-starter and solution-oriented mindset
• Team player with high energy to motivate others and a commitment to customer service.
• Highly organized individual that can manage multiple projects and tasks in a given day
• Enjoy working in a fast-paced, quota-driven environment with lots of change
• Bachelor’s degree or equivalent

Preferred Qualifications

#Perks

• Excellent Medical, Dental, and Vision benefits for you and your family
• Flexible Paid Time Off program
• 14 Paid Holidays Annually + your Birthday!
• 401(k) Plan with Employer Match
• Short Term and Long Term Disability Insurance
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Option Plan
• Annual Education/Development for continued learning
• Annual Travel Allowance perk

Compensation

The base salary range for this position is $80,000 - $92,5000 annually with On Track Earnings at 85K - 100K. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, and certification. This position is eligible to earn uncapped commissions on top of the base salary.