HFM - IT User Support Engineer in Larnaca

Job Description

About Us HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.  As we continue to expand, we are seeking a driven and strategic  IT User Support Engineer  to join our team.  Responsibilities:

• Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
• Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues.
• Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues.
• Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation.
• Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices.
• Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees.
• Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management.
• Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required.

Requirements

Must have: 

• 3+ years of experience in a similar position.
• Degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Knowledge in Microsoft and Linux operating systems.
• ​Fluent in English.

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

• Hybrid Work Model (2 days working from home)
  
• Wolt Meal Allowance
  
• Comprehensive Health Insurance
  
• Provident Fund (Upon completion of the trial period)
  
• Summer Short Fridays (August)
  
• Additional Paid Annual Leave (up to 30 days, based on years of service)
  
• Birthday Leave
  
• Udemy Business access
  
• Gym Membership
  
• Referral Bonus Program
  

Additional Support

• Visa Sponsorship and Relocation Assistance

Sounds like you? Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.