HFM - Client Support Agent in Mexico

Job Description

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.  As we continue to expand, we are seeking a driven and strategic Client Support Agent  to join our team.  Responsibilities:

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share suggestions and feedback with the team.

Requirements

• Relevant industry experience or native/ near-native proficiency in any language additional to English.
• Native or near-native proficiency in English.
• University Degree would be considered an advantage.
• Basic Computer skills.
• Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

• 20 days of annual leave

Sounds like you? Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.