HFM - Client Support Agent in Cape Town

HFM | Financial Services

51m ago

On-site

Full Time

South Africa

Job Description

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent to join our team. Responsibilities:

Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

Requirements

University degree in Business, Finance, Marketing, or related fields.
Fluency in English is required. Additional languages are an advantage.
Confident communication skills, with a customer-first mindset.
Basic understanding of financial markets and trading platforms (MT4/MT5 knowledge is a plus).
Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce.
Knowledge of KYC/AML processes and regulatory frameworks in the African market is beneficial.
Ability to multitask and thrive under pressure in a dynamic environment.

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

Comprehensive Health Insurance (from day one!)
22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
Birthday leave
Udemy Business access
Summer short Fridays (January)
Referral Bonus Program

Sounds like you? Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.

Required Skills

zendeskfreshdesksalesforce

Required Languages

🇬🇧 English

Job Description

Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.

Provide prompt and accurate responses to client inquiries regarding products, services and technical support.

Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.

Offer guidance and troubleshoot support to assist clients.

Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.

Escalate complex or unresolved issues to the appropriate person or Manager.

Identify areas for improvement and share suggestions and feedback with the team.

Requirements

University degree in Business, Finance, Marketing, or related fields.

Fluency in English is required. Additional languages are an advantage.

Confident communication skills, with a customer-first mindset.

Basic understanding of financial markets and trading platforms (MT4/MT5 knowledge is a plus).

Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce.

Knowledge of KYC/AML processes and regulatory frameworks in the African market is beneficial.

Ability to multitask and thrive under pressure in a dynamic environment.

Benefits

Comprehensive Health Insurance (from day one!)

22 days of Annual Leave (reaching up to 30 days per year based on years’ service)

Birthday leave

Udemy Business access

Summer short Fridays (January)

Referral Bonus Program