Middle Software Implementations Project Manager

Shape what’s next in dental technology
Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. 
We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
The Software Implementations Project Manager is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private, public and government sectors.
This position is Remote within the United States with up to 10% travel as needed
What you will do:

• Plan, lead, organize and control projects from beginning to completion

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues

• Set appropriate customer expectations

• Ensure timely and effective customer service expectations are met and/or exceeded

• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast

• Lead “Current State and Future state” consulting assessments around functionality and/or processes

• Build partnerships at all levels within the company, begin to build partnerships externally

• Communicate with C-Level management both internally and externally

• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations

• Track all correspondence and completed tasks to provide accurate record of account/project history

• Establish strong working relationships with other people and teams

• Resolve complex issues in effective ways

• Provide input into process improvement

• May participate in special projects or other duties as assigned

• Work towards and assisting in the achievement of individual, team, department, and company goals

• Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.

What we are looking for:

• Typically, 3 to 5 years or more of increasing responsibility in terms of any applicable professional experience

• Typically, a bachelor’s degree or global equivalent in related discipline

• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)

• Excellent verbal and written communication skills including both inbound and outbound phone calls

• Excellent documentation skills

• Advanced level experience with project management

• Professional appearance and presentation skills required

• Strong understanding of industry practices

• High proficiency with tools, systems, and procedures

• Good conflict resolution skills and ability to deliver difficult messages

• Excellent customer service and organization skills

• Advanced professional experience with both client/server and cloud based (SaaS) applications and services

• Advanced professional experience with regulatory compliance and requirements including HIPAA

• Great communication, storytelling, and presentation skills — including the ability to turn complex data into clear, compelling insights

• Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities

• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed

• Excellent ability to professionally understand and diffuse stressful situations

• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers

• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)

What will set you apart:

• Master's degree or global equivalent

• Hold one or more industry certification; professional certification may be required to advance

• Practice management software and services including Henry Schein solutions experience

Travel / Physical Demands

• Typically, less than 10%. No special physical demands required

• This position will be working in an office or remote environment, utilizing typical office equipment, with travel required for client meetings, industry conferences, and prospect site visits as needed

The posted base range for this position is $65,000.00 - $90,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you’ll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.