Senior Modern Workplace Engineer II

This position will be a member of the Modern Work / Data & AI practice as a Senior Modern Work Engineer II. The incumbent be a key technical contributor in Microsoft AI and Microsoft 365 projects, focusing on backend development, leveraging custom development, database, Power Platform, and deep SharePoint knowledge to delight our customers and help them build new solutions/solve challenging business problems.

Roles and Responsibilities/ Essential Functions:

• Charge hour expectation of 1,450 hours annually; balanced between billable and presales efforts.
• Provide 2-4 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality.
• Lead pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
• Engage with clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions that align with their goals and vision.
• Dedicate time to researching, evaluating, and integrating new technologies related to Microsoft applications (SharePoint, M365 Copilot, and the broader suite of Microsoft productivity applications)
• Lead cross-functional teams through complex business problems to successful delivery of a technology solution that will solve the challenge.
• Comprehend and contribute to complex business processes through business acumen and technical aptitude.
• Lead mentoring activities for junior Modern Work and AI teammates, investing in key M365 best practice education, building a deep level of expertise in new talent.
• Work with business leaders outside of IT to develop solutions.
• Communicate key messages at both Executive and technical leadership levels.
• Be a thought leader on the team in designing, coding, unit testing software.
• Cultivate effective communication with others throughout all levels of the organization.
• Lead development activities using cutting edge technologies to match the fit for our customer from a time, budget, and technical needs.
• Estimate development effort required to deliver small and large projects.
• Be a thought leader on the team in designing, configuring, unit testing software.
• Lead development activities using cutting edge technologies to match the fit for our customer from a time, budget, and technical needs.
• Delight clients by delivering Microsoft-based solutions that simplify their business processes.
• Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
• Share, build, and follow team quality processes in projects and support activities.
• Embrace new challenges in similar or parallel workstreams as needed.
• Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations.