Senior Technical Services Engineer

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

Seeking a skilled and highly organized Senior Software Support Engineer with over 8 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services.

Essential Duties and Responsibilities

• Support ETL Processes: Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance.

• Production Issue Resolution: Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions.

• Customer Interaction: Collaborate with customers to diagnose and resolve software-related issues effectively.

• Monitoring and Deployment: Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments.

• Documentation: Create detailed process documentation, architecture diagrams, and deployment guides for internal use.

• Continuous Improvement: Identify opportunities for process improvements to enhance system efficiency.

• Team Collaboration: Actively participate in team meetings and scrum activities to align on support strategies.

• Weekend Support: Provide occasional weekend support to address critical issues.

• Feedback Integration: Seek feedback from stakeholders to improve skills and adapt processes.

Knowledge and Responsibilities

• Apply principles of troubleshooting and problem-solving to address complex software issues.

• Interface with developers, business analysts (BAs), delivery managers, QA teams, project managers, and account managers to ensure smooth operations.

• Collaborate on ticketing tools like JIRA for issue tracking and resolution.

Qualifications

Education:

• Bachelor’s degree in Computer Science or related fields (or equivalent work experience).

• 8+ years of hands-on experience C#, SQL and scripting languages.

Technical Skills:

• Expertise in Python, C#, Shell scripting for automation and troubleshooting.

• Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB.

• Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms.

• Experience with CI/CD pipelines for deployment automation.

• Proficient in using version control systems like Bitbucket/Git.

Healthcare Data Knowledge:

• Familiarity with healthcare data formats such as EDI files (834, 278, 837, 999).

Additional Skills:

• Strong communication skills for effective collaboration across teams.

• Agile methodology experience for iterative development processes.

Preferred Experience

• Hands-on experience with cloud technologies like Azure pipelines 

• Knowledge of claim systems such as Facets or Health Rules Payor.

• Familiarity with monitoring tools for proactive issue detection.

COMPETENCIES

• Fostering communication

• Analytical thinking

• Problem solving

• Client Focus

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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