Global Banking & Markets, Transaction Banking Digital Product Manager, Associate - Dallas

The Role:

We are looking for a Digital Product Manager – Associate to join our Transaction Banking division, focused on delivering innovative payment servicing capabilities for our corporate clients, operations and client-servicing teams. In this role, you will support the development of web and API-based capabilities and the optimization of operational workflows and internal tools, enabling clients and internal users to manage payment servicing journeys seamlessly.

You will partner with cross-functional teams including engineering, design, operations, and client-facing teams to enhance user experiences and translate complex payment servicing needs into automated, self-service and scalable digital products.

Responsibilities:

• Define product requirements for self-serve and automated payment servicing capabilities, based on client feedback and operational and corporate needs.
• Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Engineering resources
• Support in creating and maintaining a detailed product roadmap that aligns with broader business goals.
• Monitor, drive, and report adoption on payment servicing capabilities.
• Participate in backlog grooming, sprint planning, and prioritization of features to ensure timely delivery of enhancements.
• Collaborate with the UX design team to ensure digital solutions meet the high usability and accessibility standards for corporate clients.
• Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward
• Analyze user behavior, feedback, and data to continuously refine and enhance product features.
• Work with client-facing and operations teams' users to gather insights on pain points, product and process improvement opportunities
• Coordinate with engineering teams to ensure product features are delivered on time and meet quality standards
• Manage inter-team and technology dependencies to mitigate project and product risks
• Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, legal and compliance, and enterprise technology organizations.