Claims Technical Lead - Complex Bodily Injury

Job Title: Claims Technical Lead – Complex Bodily Injury 

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview 

We’re excited to bring a new role into our team as a Claims Technical Lead, where you’ll support the ongoing development of our Motor Bodily Injury function. This is an exciting opportunity to play a key role in strengthening the technical capability of our Claims teams and ensuring that we continue to deliver high-quality outcomes for both our customers and our business.
This role is ideal for someone who is passionate about technical excellent, thrives in a changing environment and is confident and experience in working with and coaching/mentoring high-value bodily injury claims.
Please note – you must be willing to travel to our sites to deliver and/or facilitate training sessions for our colleagues.

Job details – you’ll need to have demonstrable experience in: 

• Collaborating with the Head of Large Loss to define and implement the technical strategy across the unit responsible for managing claims up to £250k

• Leading the design and implementation of a structured development pathway that enhances the technical capability, confidence and progression of high value injury handlers across the department

• Supporting colleagues through technical coaching and guidance, helping them build confidence and capability in handling complex bodily injury claims – serving as the primary technical referral point for senior handlers

• Working closely with specialist, front line colleagues and leaders across to drive improvements in the way we assess, manage and resolve high value cases and seek out opportunities to improve efficiency, reduce indemnity spend and strengthen decision-making, using insights from audits and market developments

• Monitoring and interpreting changes across the bodily injury landscape (including CPR, JCG, Consumer Duty, MOJ, OIC and the Intermediate Track) ensuring our teams understand and adapt to emerging requirements

• Helping to shape our technical standards, quality controls and governance frameworks to make sure our bodily injury handling remains compliant, consistent and commercially strong

Essential skills/experience: 

• Significant experience in handling high-value motor bodily injury claims, ideally up to £500k

• Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track)

• Experience of coaching and/or mentoring colleagues with a proven ability to help lift capability across the team, reviewing high value files and providing feedback that is both supporting and development focused

• Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations

The interview process

• Recruiter intro/screening call

• 1st stage interview with hiring leader (technically focused)

• 2nd interview with hiring leaders leader (competency based)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: