IT Engineer - San Francisco

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

About the Role

We are looking for an IT Engineer based in San Francisco, CA to lead our internal technical operations and ensure our team functions without friction. You will manage identity, devices and access across the company, and automate as much of the repetitive work as you can.

What You’ll Do

• Identity & Access (IAM): Own our identity provider (Okta / Entra ID), including SSO (SAML/OIDC) and SCIM integrations for new and existing SaaS apps.

• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.

• Workspace Admin: Administer Google Workspace / M365, including users, groups, licenses, shared drives, admin roles and email security

• Device Management (MDM): Manage our fleet through Jamf/Iru/Intune, covering enrollment, configuration profiles, app deployment, patching, encryption and compliance.

• Support & Access Requests: Work the IT ticket queue against SLAs and handle access requests with approvals and least privilege.

• Automation & Documentation: Automate repetitive IT work with scripts and workflow tools, troubleshoot API, webhook and DNS issues, and write clear runbooks and communications for changes and outages.

Must-Haves

• Experience: 3+ years in IT administration or IT engineering, ideally in a fast-growing tech company.

• Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.

• MDM: Working knowledge of at least one MDM (Jamf, Iru or Intune), including Apple ADE / Windows Autopilot.

• Technical Fundamentals: Solid grasp of REST APIs, webhooks and DNS records (A, CNAME, MX, TXT), and able to read and safely modify scripts in Python, Bash or PowerShell.

• Ways of Working: Experience with ticket queues and SLAs, strong communication with non-technical users, and clear written documentation.

Why join us?

• Join a world-class team of engineers and builders.

• Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.

• Have ownership and autonomy of projects and are encouraged to ship.

• Comprehensive Benefits including healthcare, dental, vision coverage.

• Competitive salary + equity in a high-growth startup.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.

We are “majos”
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.

First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

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