Product Designer

Position:
New Product Designer, HR Experiences

Company:
Gusto

Compensation:
$146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York.

Location:
United States, New York, NY

Employment type:
Full-time

Work Arrangement:
Hybrid (2-3 days in office)

Short Summary:
At Gusto, we are on a mission to grow the small business economy by providing essential services like payroll and HR. The HR Expertise pod focuses on creating AI-driven guidance for small businesses, ensuring they feel supported by expert HR teams.

Responsibilities:
- Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents.
- Lead service design across the two-sided product, including journey maps and operational handoffs.
- Make judgment calls about AI outputs and define how trust and uncertainty are presented.
- Co-lead product direction with PM, engineering, and data partners.
- Conduct and direct research with customers and HR partners to validate experiences.

Requirement:
- 5+ years of product design experience in B2B SaaS.
- Experience shipping AI-powered experiences to production.
- Proficiency in service design, journey mapping, and operational handoffs.
- Ability to evaluate and direct AI-generated design and content.
- Comfort with ambiguity and cross-functional collaboration.

Benefits:
- Competitive compensation packages with equity-based compensation.
- Opportunities for personal and professional growth.
- Commitment to diversity and inclusion in the workplace.