UI/UX Designer

Job Family:

Application Development Consulting

Travel Required:

Up to 25%

Clearance Required:

None

Guidehouse is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single platform. The designer will work closely with Product Managers, Architects, AI Engineers, Data Engineers, and RCM SMEs to develop a modern management console that enables operational teams, supervisors, executives, and client stakeholders to manage the revenue cycle from a single entry point.

This role focuses on creating human-centered experiences that reduce workflow friction, increase productivity, simplify decision making, and enable responsible adoption of AI across RCM operations.

What You Will Do:

• Define platform-wide UX strategy and design standards
• Design the GMS RCM management console and unified operating experience
• Create experience profiles for different user personas and operational roles
• Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
• Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
• Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
• Design human-in-the-loop review and approval experiences for AI-generated actions
• Develop wireframes, mockups, prototypes, and design systems
• Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
• Design responsive experiences
• Collaborate with engineering teams to ensure implementation fidelity
• Support usability testing and continuous experience optimization
• Establish design governance standards and accessibility requirements

What You Will Need:

• Minimum of THREE (3)+ years of overall work experience.
• Skills related to: Enterprise UI/UX design, Human-centered design methodologies, User journey mapping and service design, Dashboard and analytics experience design, Workflow-driven application design. AI assistant and conversational UX design, Information architecture and navigation design and Design systems and component libraries
• Knowledge of Figma, Adobe XD, Sketch, or equivalent tools
• Data visualization and KPI presentation
• Personal development and role-based experience modeling
• Usability testing and user research
• Accessibility (WCAG) standards
• Responsive web application design
• Experience designing AI-enabled business applications
• Experience designing enterprise applications
• Experience building complex workflow-oriented platforms
• Strong portfolio demonstrating dashboard and operational application design
• Experience working with product and engineering teams in Agile environments
• Experience translating business requirements into intuitive user experiences
• Experience designing role-based experiences and permissions-aware applications
• Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems

What Would Be Nice To Have:

• Experience in healthcare revenue cycle operations
• Experience with healthcare analytics platforms
• Experience designing conversational AI or copilot experiences
• Familiarity with agent-based workflow systems
• Experience designing operational management consoles
• Experience with data-intensive applications and KPI reporting
• Experience supporting regulated environments

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.