Customer Success Team Lead

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Customer Success Team Lead to join our team.

If you're passionate about Customer Success, have a talent for developing high-performing teams, and thrive in a dynamic environment, we want to hear from you. Join us in ensuring success for our MM customers and driving strategic growth for Guesty.

We are looking for a Customer Success Team Lead to manage and develop our MM segment in the United States. The Team Lead will lead a team of 7 CSMs in the U.S., Canada and Mexico, responsible for 500+ clients across those regions, and be responsible for driving customer retention, upsells and overall account growth. This role will also support the Director in building scalable processes for the team, improving the customer journey, and coaching the CSMs on driving strategic conversations with clients.