Technical Business Owner TBO-1

About GTT:

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.

About ESPE:

The Enterprise Systems, Platforms & Enablement (ESPE) department is responsible for driving the strategy, governance, and delivery of enterprise-wide technology solutions. ESPE enables business agility by ensuring systems, data, and processes are integrated, reliable, and scalable.  With an eye on emerging technologies, ESPE is advancing the organization’s vision to implement agentic AI, generative AI, and intelligent automation to optimize workflows and deliver smarter, faster outcomes across the enterprise.

Role Summary:

The Technical Business Owner (TBO) serves as the bridge between stakeholders and technology teams, ensuring alignment between business needs and technical execution. The TBO oversees requirements intake, systems enhancements, and workflow automation initiatives, with focus on systems integration, data lineage, and AI-driven solutions.

Job Scope/Supervision:

Reports to: Director of ESPE / Product & Technology Leadership

Engagement: Collaborates in cross-functional teams including Product Ops, QA, Engineering, EPMO, OCM, and Data Engineering to deliver integrated solutions.

Duties and Responsibilities:

• Own the lifecycle of technical requirements from intake through implementation, ensuring solutions align with business objectives and technical standards.
• Create and maintain system and process flow documentation
• Define and validate API integrations, data lineage, and system interoperability across enterprise platforms.
• Partner with QA teams to define acceptance criteria and validate functional outcomes.
• Collaborate with Data Engineering to ensure accurate data pipelines, lineage tracking, and self-service BI enablement.
• Coordinate with EPMO and OCM to align on project governance, change management, and adoption strategies.
• Support the implementation of agentic AI and generative AI solutions for automation, workflow orchestration, and stakeholder interactions.
• Serve as the point of escalation for system modification requests for their supporting vertical.
• Contribute to the development of standards, best practices, and governance frameworks for system enhancements.

Required Experience/Qualifications:

• 5+ years of experience in systems/business analysis, technical product ownership, or systems integration.
• Strong understanding of system architecture, API frameworks, and data lineage concepts.
• Proven ability to design UML diagrams, data flows, and process workflows.
• Experience coordinating with cross-functional technology teams (QA, Data Engineering, DevOps, Product).
• Familiarity with agentic AI and generative AI concepts, especially in workflow and automation contexts.
• Strong analytical and communication skills with ability to translate business needs into technical requirements.

Desirable Experience/Qualifications:

• Telecommunications or SaaS industry experience.
• Familiarity with MS 365 CRM, ServiceNow, Power BI, or similar platforms.
• Understanding of how enterprise systems integrate and connect across platforms.
• Hands-on experience with API testing and automation frameworks.
• Background in Agile/Scrum methodologies with exposure to scaled frameworks.
• Prior involvement in enterprise-level system migrations, integrations, or AI-driven process automation.
• Exposure to compliance and regulatory frameworks in enterprise systems.

Hours/Travel/Shift:

• Standard business hours, with flexibility to support cross-time zone collaboration.
• Occasional travel may be required (<10%), depending on projects.
• Hybrid/remote work arrangement based on local office policy.

Core Competencies

• Systems thinking and architectural understanding: Ability to view technology solutions holistically, recognizing how applications, data flows, and integrations interact within the broader enterprise ecosystem.
• AI-driven process automation awareness: Understands how agentic and generative AI can enhance workflows, streamline operations, and support automation opportunities across the enterprise.
• Coordinates Enablement of AI solutions in Business functions: Drives adoption of AI solutions across functions, ensuring alignment with operation, compliance, and efficiency goals.
• Requirements gathering, translation, and prioritization: Skilled in eliciting business needs, refining them into clear technical requirements, and ensuring prioritization aligns with strategic objectives.
• Strong Stakeholder management and communication: Builds trusted relationships across business and technology teams; communicates complex technical concepts in a way that is accessible and actionable for diverse stakeholders.
• Technical documentation (UML, data lineage, process maps): Proficient in creating visual and written documentation to clearly articulate system flows, dependencies, and data movement across platforms.
• Problem-solving and analytical reasoning: Applies structured thinking to identify root causes, evaluate solution options, and drive decisions that balance technical feasibility with business value.
• Design Thinking: Applies structured, user-centered problem-solving to translate business needs into technical solutions that are scalable and future ready.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.