Middle Application Support Analyst - SAP SD

Application Support Analyst - SAP SD

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Job Description

Are you passionate about delivering excellent SAP support that keeps global business operations running smoothly? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Application Support Analyst, SAP SD, you'll be providing professional IT support for SAP Sales & Distribution solutions that ensure seamless service delivery to end users across our global organization.

What you will be doing

As a key part of the IS Application Support team, you'll create impact by resolving incidents efficiently and driving continuous improvement to help Grundfos maintain world-class service levels.

Your main responsibilities include:

• Handle incidents and service requests in ServiceNow, ensuring timely resolution within agreed service levels
• Provide expert guidance to end users on SAP SD system functionalities through professional verbal and written communication
• Implement standard and basic normal changes while escalating complex tickets to appropriate support groups
• Create and maintain Support Guides and Self-Service Guides in the ServiceNow Knowledge Base
• Drive continuous improvement initiatives to optimize support tools, processes, and business performance
• Participate in projects and training activities to strengthen the support organization

What makes you a great fit

Above all, you're a detail-oriented IT support professional with strong SAP SD expertise, excellent communication skills, and a proactive mindset for solving problems and improving processes. We'd also imagine that you are/have:

• Bachelor's Degree in IT, Computer Science, or equivalent work experience
• 1-3 years of application support experience with SAP Sales & Distribution (SD)
• Strong communication skills with the ability to provide professional support to global end users
• Willingness to work on shifting schedules (8am–5pm or 3pm–12mn) and during holidays

It's a plus if you also have:

• Experience with SAP CRM or CS Support modules
• Working knowledge of ServiceNow for incident and request management
• Familiarity with ITIL-based support processes and best practices

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Join Grundfos, apply today!

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Job Details

Workplace:  Hybrid (office and home-working) Job Location:  Pasig City, National Capital Region, Philippines Contract Type:  Full-Time Employment Type:  Regular View all jobs here

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.