Platform Engineering Leader - Salesforce

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We Are Looking to Add a Key Member to Our Technology Team!

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are crucial to our success and growth.

GreatAmerica is structured in cross-functional product teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt that we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

As Platform Administration Leader, you will lead a high-performing team of Platform Administrators to deliver secure, scalable, and innovative solutions across GreatAmerica’s key enterprise platforms. You’ll combine deep technical expertise with strategic leadership to drive platform excellence, team growth, and business impact.

As a Platform Engineering Leader - Salesforce, you will:

Team Leadership

• Lead, mentor, and grow a team of Platform Administrators, fostering a culture of innovation, collaboration, and continuous learning.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Advocate for the team’s priorities within the broader engineering and product organization.
• Recruit and retain top talent.
• Promote a DevOps mindset and continuous delivery culture.
• Create inclusive, high-trust environments that empower individuals and teams.

Platform Strategy

• Define and execute Salesforce platform administration strategy and roadmap
• Drive platform adoption, optimization, simplification and technical debt reduction.
• Evaluate new platform capabilities and recommend opportunities for business use cases.

Technical Delivery & Innovation

• Own end-to-end delivery of GreatAmerica’s key enterprise/ Salesforce platforms initiatives, ensuring quality, timeliness, and stakeholder satisfaction.
• Stay current with platform capabilities and releases. Review, Plan and Communicate Salesforce major releases.
• Stay current with Financial Industry platform capabilities, releases, and ecosystem trends.
• Drive innovation through evaluation and adoption of new enterprise platform features, tools, and integrations.
• Ensure compliance with security, data privacy, and regulatory requirements.
• Participate in Solution Review and Architecture Review Forums to uphold platform integrity and best practices.

Architecture, Governance & Administration/Development

• Own the end-to-end administration of one or more enterprise/Salesforce platforms
• Establish appropriate controls for privileged access and segregation of duties.
• Oversee licenses usage, user profiles, permission sets, roles, sharing, security, data quality, workflows, reports / dashboards and other platform configurations.
• Partner with IAM for automating user access management.
• Review / Evaluate third party packages with vendors and business stakeholders
• Implement robust logging, monitor system performance, availability, and usage; proactively address issues and optimize performance.

• Collaborate with engineering and business teams to implement customizations, workflows, and integrations.
• Maintain platform documentation, configuration standards, and change logs.
• Ensure platforms comply with data governance, privacy, and regulatory requirements.
• Partner with vendors and internal stakeholders for support escalations, roadmap planning, and feature adoption.
• Troubleshoot and resolve enterprise platform issues, ensuring platform health.

Integration & Data Collaboration

• Provide OpenAPI Specifications (OAS) for external teams integrating with enterprise platforms.
• Collaborate with other teams on data modeling, access, and integration concerns.
• Extend support for functional and non-functional testing teams to ensure quality delivery.

Collaboration & Agile Execution

• Partner closely with Product Owners and cross-functional teams to understand business needs and translate them into technical solutions.
• Participate in agile ceremonies, including sprint planning, demos, grooming, and standups.
• Contribute to design discussions, solution reviews, and process improvements.
• Support cross-team dependencies and contribute to Agile Release Train planning (SAFe framework experience is a plus).

To be successful in this role you will need:

• Candidates must possess exceptional interpersonal skills to communicate effectively with internal & external resources, clients, and third parties
• Strong negotiation and collaboration skills and ability to develop and manage stakeholder expectations
• Exceptional communication skills (both verbal and written)
• Work both independently and in a team-oriented, collaborative environment
• Create inclusive team environments that foster trust and a sense of empowerment
• Effectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritization

• Adapt to shifting business priorities, demands, and timelines through analytical and problem-solving capabilities
• Must be able to multi-task and have a combination of organizational and analytical skills
• Strong push to always gain a combination of business and technical knowledge of the product in their area
• Must be systems-oriented, enjoy working with new tools and be a self-motivated learner
• Entrepreneurial attitude, with the ability to thrive in a fast-paced work environment
• Demonstrated self-starter who is goal-oriented, a critical thinker, and a creative problem solver
• Strong sense of urgency and follow-through in addressing issues and meeting timelines

Education:

• Bachelor’s degree in Information Systems or related field.

Experience:

• 8+ years of experience in Enterprise/Salesforce Platform Administration or Systems Engineering.
• 5+ years of technical leadership and people management preferred
• Proven expertise in:
  • Hands-on configuration, upgrades, and release cycles of Salesforce Platforms (Enterprise Platforms such as Open Finance Platforms, Fiserv and/or other Financial Platforms/Salesforce)
  • Working in regulated environments
  • Git workflows, pull request reviews, merge conflict resolution
  • Agile/Scrum methodologies; SAFe experience preferred
  • Middleware and cross-platform integrations patterns
  • Evaluating third party solutions (Salesforce packages).

Other Computer Skills

• Advanced knowledge of Microsoft Office, VS Code

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.