Merchant Operations Associate

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

We are looking for a data-driven, highly organized, and execution-focused Associate, Merchant Strategy & Operations to join our team. In this role, you will sit at the intersection of commercial growth and operational excellence. You will be the central owner of key merchant app features, scale category assortment, and lead critical regional initiatives to drive sales growth.

Key Responsibilities

• Product Feature Ownership: Act as the business owner for key merchant app features; collaborate with Product and Tech teams to optimize merchant tool adoption, feature rollouts, and overall merchant digital experience.
• Assortment & Campaign Scaling: Drive and monitor category-specific assortment growth (SKU health) and merchant deal penetration to maximize user conversion and platform selection.
• Operational Centralization: Streamline processes across local teams to minimize duplicated efforts, ensuring best practices in catalog quality and campaign deployment are standardized regionally.
• Performance Monitoring & Analytics: Actively track and build dashboards for key performance indicators (SKUs, campaign ROI, tool adoption rates, and onboarding quality) to provide actionable insights to leadership.

• Experience: 1-2 years of experience in Sales Operations, Merchant Operations, Growth Operations, or Management Consulting within the E-commerce, Q-commerce, or Ride-Hailing industries.
• Analytical Skills: Strong proficiency in data analysis (Excel/Google Sheets is a must; SQL or Tableau knowledge is a plus) to monitor SKUs, deals, and financial metrics.
• Project Management: Proven track record of managing cross-functional regional projects, managing stakeholders across different team
• Mindset: A builder's mentality with a sharp eye for operational efficiency, scalability, and eliminating waste.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.