20d 20h ago
Head of Business Process Transformation
Grab·Technology
📡Remote In-Country
|Pasig City, PhilippinesHead of Business Process Transformation
Grab | Technology
2 weeks agoRemote In-Country
Full Time
Philippines, Pasig City
Position:
Head, Business Process Transformation Team
Company:
Grab
Location:
Philippines, Pasig City
Employment type:
Full-time
Short Summary:
You will lead the strategy, design, and execution of complex, multi-year process re-engineering projects across customer support functions, focusing on business transformation, SOP standardization, and operational efficiency.
Responsibilities:
- End-to-End (E2E) Process Redesign & SOP Standardization
- Lead process discovery and redesign across customer support verticals.
- Analyze operational pain points and map future-state processes.
- Establish process ownership models and documentation standards.
- Strategic Lead for Enterprise Transformation
- Drive country-level business readiness and SOP harmonization.
- Partner with Regional Product, Engineering, and Tech teams.
- Serve as the strategic alignment lead between regional and local support heads.
- Operating Model & Future-State Evolution
- Define and execute the post-deployment operating model.
- Partner with tech teams to recommend automation and AI integration.
- Business Readiness & Change Adoption
- Lead business readiness frameworks and ensure seamless embedding of new processes.
- Establish feedback loops post-rollout to monitor adoption and performance metrics.
Requirement:
- 10–15 years of progressive leadership experience in Business Process Re-engineering, Enterprise Tech Implementations, or Large-Scale Operations Transformation.
- Proven track record in mapping E2E processes and leading cross-border process harmonization.
- Exceptional executive presence with experience managing complex, cross-functional stakeholders.
- Advanced knowledge of Lean, Six Sigma, and continuous improvement frameworks.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- Flexible benefits package with GrabFlex.
- Parental and Birthday leave, and volunteering leave.
- Confidential Grabber Assistance Programme for personal challenges.
- FlexWork arrangements for better work-life balance.
Head, Business Process Transformation Team
Company:
Grab
Location:
Philippines, Pasig City
Employment type:
Full-time
Short Summary:
You will lead the strategy, design, and execution of complex, multi-year process re-engineering projects across customer support functions, focusing on business transformation, SOP standardization, and operational efficiency.
Responsibilities:
- End-to-End (E2E) Process Redesign & SOP Standardization
- Lead process discovery and redesign across customer support verticals.
- Analyze operational pain points and map future-state processes.
- Establish process ownership models and documentation standards.
- Strategic Lead for Enterprise Transformation
- Drive country-level business readiness and SOP harmonization.
- Partner with Regional Product, Engineering, and Tech teams.
- Serve as the strategic alignment lead between regional and local support heads.
- Operating Model & Future-State Evolution
- Define and execute the post-deployment operating model.
- Partner with tech teams to recommend automation and AI integration.
- Business Readiness & Change Adoption
- Lead business readiness frameworks and ensure seamless embedding of new processes.
- Establish feedback loops post-rollout to monitor adoption and performance metrics.
Requirement:
- 10–15 years of progressive leadership experience in Business Process Re-engineering, Enterprise Tech Implementations, or Large-Scale Operations Transformation.
- Proven track record in mapping E2E processes and leading cross-border process harmonization.
- Exceptional executive presence with experience managing complex, cross-functional stakeholders.
- Advanced knowledge of Lean, Six Sigma, and continuous improvement frameworks.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- Flexible benefits package with GrabFlex.
- Parental and Birthday leave, and volunteering leave.
- Confidential Grabber Assistance Programme for personal challenges.
- FlexWork arrangements for better work-life balance.
Required Languages
🇬🇧 English