13d 12h ago
Service Governance Specialist
GoGlobal·Operations · Professional Services
🏢Hybrid
|Czech Republicjiraexcel
Service Governance Specialist
GoGlobal | Operations | Professional Services
Hybrid
Full Time
Czech Republic
Source not independently verified
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Position:
Specialist, Service Governance (Europe)
Company:
GoGlobal
Location:
Czech Republic or Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
The EMEA Service Governance team is responsible for driving the service governance framework across the EMEA region by overseeing service level performance, governance cadence, reporting, and issue management.
Responsibilities:
- Coordinate and manage the EMEA governance cadence, including Quarterly Business Reviews (QBRs), service review meetings, governance forums, and operational dashboards.
- Prepare governance reports, meeting materials, and performance summaries for internal stakeholders.
- Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across regional services.
- Track operational issues, risks, and escalations through to resolution.
- Support root cause analysis for recurring operational issues.
- Build effective working relationships with regional operational teams and business stakeholders.
Requirement:
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- 4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a related function.
- Strong analytical skills with the ability to interpret operational data and identify trends.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Benefits:
- Real ownership and the autonomy to make meaningful decisions.
- A diverse, collaborative, and supportive global team.
- Opportunities to work across international markets.
- Fast career progression based on performance and impact.
- Flexible remote and hybrid working arrangements.
Specialist, Service Governance (Europe)
Company:
GoGlobal
Location:
Czech Republic or Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
The EMEA Service Governance team is responsible for driving the service governance framework across the EMEA region by overseeing service level performance, governance cadence, reporting, and issue management.
Responsibilities:
- Coordinate and manage the EMEA governance cadence, including Quarterly Business Reviews (QBRs), service review meetings, governance forums, and operational dashboards.
- Prepare governance reports, meeting materials, and performance summaries for internal stakeholders.
- Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across regional services.
- Track operational issues, risks, and escalations through to resolution.
- Support root cause analysis for recurring operational issues.
- Build effective working relationships with regional operational teams and business stakeholders.
Requirement:
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- 4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a related function.
- Strong analytical skills with the ability to interpret operational data and identify trends.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Benefits:
- Real ownership and the autonomy to make meaningful decisions.
- A diverse, collaborative, and supportive global team.
- Opportunities to work across international markets.
- Fast career progression based on performance and impact.
- Flexible remote and hybrid working arrangements.
Required Skills
jiraexcel
Required Languages
🇬🇧 English
Key competency: Operations