Associate Communications Consultant

godirect | Financial services

1h 22m ago

Remote In-Country

Full Time

United States of America

$70k - $85k USD/yr

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Voya Financial is seeking a highly organized, detail-oriented Associate Communications Consultant to join our Participant Engagement team. This support-focused role assists Communications Consultants across the Mid-Market Segments (CORP & GOV’T) by helping coordinate accurate, timely, and compliant participant communications.

The role supports the development, coordination, and delivery of initial and ongoing participant communications, including digital campaigns, education materials, and plan-specific content. While direct client interaction may be limited initially, the role is designed to build the knowledge and readiness needed for increased ownership over time.

This role is fully remote, with no regular in-office requirement.

The Contributions You’ll Make:

Provide day-to-day support to Communications Consultants for assigned client books of business.
Draft, edit, and proof participant-facing materials using standardized templates and compliance-approved content.
Update communication templates with plan-specific information, including emails, flyers, enrollment reminders, and other participant communications.
Coordinate compliance submissions and maintain accurate document version control.
Support the setup and maintenance of participant microsites and special election webpages, including:
- Posting updates
- Sending participant reminders
- Compiling engagement metrics and reporting results
Assist with recurring and ad hoc participant email distributions.
Support the preparation, formatting, and quality review of quarterly reporting presentations and related materials.
Track deliverables, deadlines, and project milestones using project management tools such as Workfront.
Partner with Communications Consultants and leadership on special projects, process improvements, and team initiatives.
Develop the knowledge, skills, and readiness needed to assume responsibility for a designated book of business as business needs and demonstrated capability allow.

Minimum Knowledge & Experience:

Bachelor's degree required.
2 to 3 years of professional experience in communications, marketing, project coordination, client support, or a related field.
Strong writing, editing, proofreading, and quality review skills.
Proficiency with Microsoft Office applications and Adobe Acrobat.
Excellent attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong verbal and written communication skills with a commitment to delivering high-quality work.

Preferred Knowledge & Experience:

Degree in Communications, Marketing, English, or a related discipline.
Familiarity with financial services, retirement plans, or participant communications.
Experience supporting remote teams and coordinating activities across multiple stakeholders.
Demonstrated ability to manage competing priorities and adapt to changing business needs.

How This Role Aligns to Our Core Four:

At Voya, our Core Four guide how we work, collaborate, and deliver value. This role contributes to those expectations through the delivery of accurate, engaging participant communications and operational excellence.

Instill Customer Obsession – Help deliver clear, accurate, and timely participant communications that support informed retirement and benefits decisions.
Transform with Automation/AI – Leverage technology, digital tools, automation, and AI solutions to enhance communication workflows, improve efficiency, and reduce manual effort.
Drive Higher Performance Through Our People – Collaborate closely with Communications Consultants, leadership, and partners to support shared goals and continuously build expertise.
Execute on the Fundamentals – Maintain strong quality control, compliance adherence, version management, and project discipline to ensure accurate and timely delivery of communications.

#LI-LH1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$70,000 - $85,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

Required Skills

artificial_intelligenceautomationoffice365

Required Languages

🇬🇧 English

Get to Know the Opportunity:

This role is fully remote, with no regular in-office requirement.

The Contributions You’ll Make:

Provide day-to-day support to Communications Consultants for assigned client books of business.

Draft, edit, and proof participant-facing materials using standardized templates and compliance-approved content.

Update communication templates with plan-specific information, including emails, flyers, enrollment reminders, and other participant communications.

Coordinate compliance submissions and maintain accurate document version control.

Support the setup and maintenance of participant microsites and special election webpages, including:

Posting updates
Sending participant reminders
Compiling engagement metrics and reporting results

Assist with recurring and ad hoc participant email distributions.

Support the preparation, formatting, and quality review of quarterly reporting presentations and related materials.

Track deliverables, deadlines, and project milestones using project management tools such as Workfront.

Partner with Communications Consultants and leadership on special projects, process improvements, and team initiatives.

Develop the knowledge, skills, and readiness needed to assume responsibility for a designated book of business as business needs and demonstrated capability allow.

Minimum Knowledge & Experience:

Bachelor's degree required.

2 to 3 years of professional experience in communications, marketing, project coordination, client support, or a related field.

Strong writing, editing, proofreading, and quality review skills.

Proficiency with Microsoft Office applications and Adobe Acrobat.

Excellent attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.

Strong verbal and written communication skills with a commitment to delivering high-quality work.

Preferred Knowledge & Experience:

Degree in Communications, Marketing, English, or a related discipline.

Familiarity with financial services, retirement plans, or participant communications.

Experience supporting remote teams and coordinating activities across multiple stakeholders.

Demonstrated ability to manage competing priorities and adapt to changing business needs.

How This Role Aligns to Our Core Four:

Instill Customer Obsession – Help deliver clear, accurate, and timely participant communications that support informed retirement and benefits decisions.

Transform with Automation/AI – Leverage technology, digital tools, automation, and AI solutions to enhance communication workflows, improve efficiency, and reduce manual effort.

Drive Higher Performance Through Our People – Collaborate closely with Communications Consultants, leadership, and partners to support shared goals and continuously build expertise.

Execute on the Fundamentals – Maintain strong quality control, compliance adherence, version management, and project discipline to ensure accurate and timely delivery of communications.

#LI-LH1