Senior Vice President, Product & Experience

About Global Citizen

Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. Global Citizens have taken over 42.9 million actions since 2009. Today, these actions, in combination with high-level advocacy work, have led to over $49 billion being distributed to our partners around the world, impacting 1.3 billion lives in the fight to end extreme poverty.

Role Overview

Global Citizen is seeking a Senior Vice President, Product & Experience to turn the vision of our co-founders into products that grow the Global Citizen movement, and to be the leading voice for our product innovation inside and outside the organization. Under our 2025–2029 strategy, we have committed to building a movement of 50 million Global Citizens. This role will be accountable for the product's contribution to that goal, working closely with our Marketing, Brand and Live Events teams.

The SVP will translate founder ideas into a clear product strategy that the Product and Engineering teams can deliver. They will raise the funding needed to deliver that strategy from philanthropic funders, partners and the Board, and will be put forward in the media and at industry events as the person driving Global Citizen’s product innovation. They will also lead Global Citizen’s internal AI transformation, setting the roadmap for the AI tools and agents we use and making sure they deliver measurable results. The role is designed to grow over time and may evolve into a C-suite position.

Key Responsibilities

Vision Translation & Product Strategy (30%)

• Work directly with the co-founders to shape and test their product ideas, and turn them into a clear product vision, strategy, and roadmap.
• Act as the link between the co-founders and the Product and Engineering teams, so that priorities, scope and success measures are clear before work starts.
• Set the direction for new products and experiences, such as Global Citizen Meets, and decide which ideas to scale, change, or stop based on evidence.
• Own product’s contribution to the 50M movement goal, including targets for active members and app users, and the metrics used to track them.

Product Investment & Resource Development (30%) 

• Build and own the investment case and revenue plan for Product & Experience, including our internal goal to double annual investment.
• Lead the cultivation and closing of multi-million-dollar commitments from philanthropic funders, foundations and corporate partners, with the support of business development and partnerships teams.
• Present the product vision, progress and plans to the senior leaders and to individual team  members, and enlist their support in opening doors to funders.
• Report to funders on results and impact, and keep them engaged for renewal and growth.

Product Innovation (20%)

• Be the public face of Global Citizen’s product strategy in the media, at conferences and industry events, and with technology and platform partners.
• Develop and communicate a clear point of view on technology, digital engagement and movement building that positions Global Citizen as an innovator in the sector.
• Champion the product vision internally, so that teams across Global Citizen understand what we are building, why, and how it supports their work.
• Build relationships with technology companies and platforms that can extend Global Citizen’s reach and capabilities.

Team Leadership (20%)

• Oversee the Product and Audience teams through their team leads, setting priorities and building a high-performing, AI-powered culture.
• Work with the SVP, Marketing so that products and launches connect to Marketing’s social, content and audience growth plans. 
• Serve as Global Citizen’s AI transformation lead, owning the internal AI roadmap: which tools and agents we build or buy, in what order and against what targets. 
• Work with local teams and partners to adapt products to audiences in priority growth markets.
• Manage the Product & Experience budget and ensure resources are deployed against the highest-impact priorities.

Fundamental Requirements

Education & Experience

• 15+ years’ experience in product, digital, or technology leadership roles, including senior leadership of product and engineering teams.
• Proven track record of raising multi-million-dollar funding from philanthropic, corporate or investor sources.
• Experience launching and scaling new consumer digital products using AI.
• Track record of leading AI adoption or digital transformation across an organization, with measurable results.
• Experience as an external spokesperson, with a profile in the media, at conferences or in the industry.
• International experience, ideally including growth markets in the Global South, is a strong advantage.

Attributes

• Strategic thinker who can move from the 30,000-foot view to implementation.
• Compelling storyteller, equally credible with Board members, funders, journalists and developers.
• Comfortable working closely with founders: able to challenge, shape and translate their ideas, not only execute them.
• Collaborative, with a record of working across teams where accountabilities are shared.
• Data-driven, with a test-and-learn mindset.
• Ability to thrive in a high-velocity, impact-oriented environment.
• Using AI tools to work smarter and drive impact is an essential part of every role at Global Citizen. All staff must integrate AI into their daily work.

Global Citizen is a fast-moving, mission-driven organization where bold ideas, smart risks, and decisive action are part of how we create impact. We are looking for people who are energized by ambitious goals, comfortable navigating change, and ready to work collaboratively across teams, time zones, and sectors. The pace is high and the work is meaningful, making this a strong fit for people who bring initiative, adaptability, courage, and a deep commitment to driving real-world change.

Benefits

Why Global Citizen?

In this coming decade of action and accountability, Global Citizen will be the leading international voice, educator, and influencer that rallies humanity to take full responsibility and accountability for eradicating extreme poverty. You have a chance to contribute and make this world a better place for all.

More Details

• Must be authorized for employment in the United States. 
• Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting.
• Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP).
• Salary Range: $225,000 - $250,000

Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.