Partner Success Manager

GiveCampus | Fundraising technology

5h 48m ago

Hybrid

Full Time

United States of America

Title: Partner Success Manager Location: United States

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but we’re also practitioners of Sustainable Growth: we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for GiveCampus employees–the second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you’ll fit right in.

Location: This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

As a Partner Success Manager primarily for Independent Schools at GiveCampus, you will be the driving force behind the value, satisfaction, and retention of the partner schools in your portfolio. You’ll own the full partner experience, from onboarding to renewal, by serving as a trusted advisor, product expert, and strategic thought partner. This is a high-impact role where you’ll be directly responsible for ensuring that every partner you serve achieves measurable success using our platform.

You will lead with curiosity and empathy, embrace a sense of urgency, and take ownership of results. Your success will be measured by your ability to make partners wildly successful and help them maximize the value of their investment in GiveCampus in a way that supports our commercial goals.

Responsibilities will include:

Own Your Partner Relationships: Serve as the main point of contact for a portfolio of East Coast independent school partners, developing deep relationships across stakeholders. Understand each partner’s goals, challenges, and priorities, and proactively align GiveCampus solutions to help achieve them.
Drive Adoption and Growth: Drive adoption and ensure optimal use of platform features and best practices. Manage regular touchpoints and strategy reviews to support renewal and growth.
Get Ahead of Risk: Use utilization dashboards and signals to proactively identify risk, surface opportunities, and prioritize outreach that drives measurable outcomes for partners.
Become a Product Expert: Become an expert on GiveCampus products and how they are deployed across diverse partner contexts. Help partners become confident, independent users of the platform through strategic training and consultative guidance.
Create Knowledge Assets: Build how-to guides, partner spotlights, and internal best practice documentation that enable both partners and teammates.
Advocate Across Teams: Collaborate with Sales, Product, and Engineering to advocate for partner needs and influence roadmap priorities. Provide product feedback grounded in user stories and partner outcomes.
Improve How We Work: Contribute to internal projects that improve how we serve partners, scale our work, and raise the bar for the team.
Lead with Data and Insight: Use data to assess partner success, identify opportunities, and prioritize work that creates lasting value. Contribute to thought leadership and industry education through writing, workshops, or presenting learnings from your portfolio. Embrace a “do things that don’t scale” mindset when needed to deepen insights and refine systems.

What we are looking for:

Consultative Experience: Experience in a customer-facing, consultative role such as customer success, account management, fundraising, or EdTech support.
K-12 Fundraising Knowledge: Knowledge of the fundraising landscape in education, especially K-12 and independent schools.
Clear Communication: Excellent communication, with an ability to explain complex ideas with clarity and kindness.
Organization: Detail-oriented, with strong organizational and time-management skills.
Adaptability: Adaptable and resilient in the face of change, and excited to grow in a fast-paced, mission-driven environment.
Team Player: Someone who lifts up those around them and thrives in a feedback-rich culture.
Drive to Win: A competitive spirit and hunger to deliver ambitious results for your partners, your team, and the mission.

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.

Required Languages

🇬🇧 English