Account Manager - IT Services & Consulting - Phoenix, AZ (#Girik1078) | CRM Consulting Services | United States | Phoenix, Arizona

Be part of a rapidly growing IT Services company in the Phoenix Valley, with a chance to work on challenging assignments and grow along with the growth of the company.

At “Girikon Inc”., we empower organizations to drive innovation through intelligent digital transformation. As a leading Salesforce and HubSpot Consulting Partner with a growing portfolio of AI and data-driven solutions, we combine deep technical expertise with a strategic approach to help our clients succeed in an increasingly automated world.

We are seeking an experienced and customer-focused Account Manager – IT Services & Consulting to manage and strengthen strategic client relationships. In this role, you will act as a trusted advisor, understanding our clients’ business and technical needs to drive sustainable revenue growth and expand existing accounts. You will work closely with cross-functional teams—including Sales, Technical Architecture, Resource Management, and Delivery—to ensure seamless project execution, maximize account value, and achieve long-term client satisfaction.

Consultant will join our team only after the successful completion of Background check, Reference check, E-Verify process & Drug Test.

**** Applications coming through Agencies will not be considered. Candidates must be eligible to work in the US for any employer. We are an Equal Opportunity Employer that values diversity in the workplace.

Location – Phoenix, AZ (Hybrid/ On-site)

Responsibilities include but are not limited to:

• Client Relationship Management: Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and ensure client satisfaction and retention.
• Account Growth & Business Development: Identify cross-selling and upselling opportunities,generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans.
• Resource Coordination: Work with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and ensure timely deployment and onboarding.
• Delivery & Escalation Management: Coordinate with onshore/offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met.
• Strategic Account Planning: Develop account strategies, maintain CRM records and sales pipelines,forecast opportunities, identify market trends, and support organizational revenue and business expansion goals.

Qualifications:

• Bachelor’s degree in business administration, IT, Computer Science, or related field.
• Preferably 3 years to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting.
• Understanding IT consulting, software implementation, professional services, managed services, and project delivery.
• Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations.
• Experience with enterprise SaaS/cloud platforms such as Salesforce, HubSpot, any other is preferred.
• Familiarity with Agile or traditional project management and distributed delivery teams is preferrable.

Why part of Girikon?

• Competitive salary commensurate with Industry Standards.
• Enrollment in group health plan (Medical, Dental, and Vision) with Employer contribution.
• Training and development of our employees
• Paid Personal Time Off and Sick days.
• Standard public holidays for all employees.
• Work/Life balance.

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