Senior Field Hardware Engineer

Geotab | IoT and telematics

2h 56m ago

Remote In-Country

Full Time

United States of America

Title: Senior Field Hardware Engineer Location: Remote - US

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Who you are:

Geotab is seeking a Senior Field Hardware Engineer who will provide technical leadership to the Geotab Video field team and coordinate its pilot support. Reporting into Geotab's Video Product team, this role works closely with Video development to make sure GO Focus pilots work as intended from readiness through close, provides technical input to pilot intake alongside Revenue Delivery, triages complex onsite hardware issues as an escalation point and coordinates diagnosis and resolution with the accountable owner, and oversees field data-collection activities that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior engineers, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

The Senior Field Hardware Engineer is the technical lead for Geotab Video's field team. Success in this role means pilots that work as intended. This role coordinates the team's assignments, travel and equipment; works with Video development to pre-vet new or complex features before pilots; provides technical input to pilot intake, which Revenue Delivery owns; and manages stakeholder communication with Video development, Field Service, third-party installers, resellers and internal teams. The role triages complex system issues across hardware, connectivity, firmware and configuration as an escalation point, coordinates deeper troubleshooting with the accountable owner, and travels approximately 30-40% of the time, including internationally and at short notice, to support high-priority pilots. The role also oversees controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership.

How you'll make an impact:

Serve as the escalation point for onsite triage of complex Geotab Video issues spanning hardware, power, connectivity, firmware, configuration, and SD cards, and drive them to resolution with the right owner.
Ensure readiness for enterprise pilots, including pre-pilot reviews, pilot support, troubleshooting, validation, and pilot closeout, coordinating the field team's execution.
Travel to customer and pilot locations when escalations require it, to triage issues and drive them to resolution within days, minimizing pilot disruption and supporting successful conversion from pilot to contract.
Serve as the technical escalation point for junior engineers, customers, partners, installers, and internal teams during high-priority field issues.
Guide the team's assessment of vehicle types and operating conditions that may affect pilot performance.
Verify and document that camera and telematics systems perform as intended end to end against the pilot test plan, including video capture and quality, event detection, connectivity, calibration, and data reaching MyGeotab.
Develop practical triage and diagnostic plans, coordinate root-cause analysis, recommend and drive corrective actions, and document permanent or preventative solutions for recurring issues.
Partner with Video development, Computer Vision, Hardware, Product, Field Service, Revenue Delivery, Customer Success, Support, Sales, and Engineering teams, as well as third-party installers and resellers, to communicate field findings and coordinate resolution of technical issues.
Oversee training-data generation for new AI behaviors, including renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth, on designated development and test vehicles, with the field team carrying out the work.
Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements.
Create clear diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation.
Maintain, or oversee the team's, accurate records of hardware kits, tools, components, vehicle configurations, pilot results, defects, and follow-up actions.
Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements.
Coach and support junior field engineers through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation.
Support the creation of repeatable operating practices for the Video field team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths.
Work with Video engineering and product to pre-vet new or complex features before pilots begin.
Plan field team assignments, travel, equipment and coverage across active pilots.
Manage stakeholder communication with Video development, Field Service, installers, resellers and internal teams, and report pilot status, risks and recommendations.
Provide technical input to pilot intake and prioritization, such as feature complexity and readiness. Revenue Delivery owns pilot intake, commercial prioritization and customer success criteria.
Agree pilot plans with Field Services, including who provides installation and rework support, backup coverage and escalation contacts, and route installation or service issues to them with clear evidence.
Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements.
Perform other duties as assigned.

What you'll bring to the role:

Bachelors in a related field. Equivalent combination of education and/or work experience in related field may be substituted.
Post-secondary diploma, degree, or certificate in Electrical Engineering, Electronics Engineering, Mechatronics, Automotive Technology, Automotive Engineering.
Ability to travel approximately 30-40% of the time, including internationally and at short notice.
Experience coordinating technical work across teams, including stakeholder communication with engineering, partners and customers.
Strong experience diagnosing and resolving vehicle hardware, electrical, installation, connectivity, or telematics issues in field environments.
Working knowledge of vehicle electrical systems, power management, wiring, fuses, grounding, harnesses, connectors, and safe routing practices.
Knowledge of vehicle-mounted cameras, telematics devices, GPS, cellular connectivity, SD cards, sensors, calibration procedures, and related diagnostic tools.
Ability to interpret wiring diagrams, installation instructions, vehicle documentation, and technical specifications.
Strong root-cause analysis and troubleshooting skills, with the ability to work effectively when information is incomplete or conditions are changing.
Ability to plan and execute safe, repeatable field work across different vehicle types, customer sites, and operating environments.
Ability to collect high-quality video and test data under controlled conditions and document scenarios, expected outcomes, and observed results.
Strong technical writing and communication skills, including the ability to explain complex issues to technical and non-technical stakeholders.
Ability to prioritize multiple customer-impacting issues and make sound decisions under time pressure.
Ability to work independently in the field while maintaining effective communication with remote team members and stakeholders.
Ability to coach junior engineers and promote consistent installation, diagnostic, documentation, and safety practices.
Experience with fleet management, telematics, connected vehicles, automotive technology, computer vision, or AI-enabled camera systems is an asset.
Familiarity with tools such as Jira, MyGeotab, diagnostic applications, spreadsheets, and documentation platforms is an asset.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Required Languages

🇬🇧 English

Who we are:

Who you are:

What you'll do:

How you'll make an impact:

Serve as the escalation point for onsite triage of complex Geotab Video issues spanning hardware, power, connectivity, firmware, configuration, and SD cards, and drive them to resolution with the right owner.

Ensure readiness for enterprise pilots, including pre-pilot reviews, pilot support, troubleshooting, validation, and pilot closeout, coordinating the field team's execution.

Travel to customer and pilot locations when escalations require it, to triage issues and drive them to resolution within days, minimizing pilot disruption and supporting successful conversion from pilot to contract.

Serve as the technical escalation point for junior engineers, customers, partners, installers, and internal teams during high-priority field issues.

Guide the team's assessment of vehicle types and operating conditions that may affect pilot performance.

Verify and document that camera and telematics systems perform as intended end to end against the pilot test plan, including video capture and quality, event detection, connectivity, calibration, and data reaching MyGeotab.

Develop practical triage and diagnostic plans, coordinate root-cause analysis, recommend and drive corrective actions, and document permanent or preventative solutions for recurring issues.

Partner with Video development, Computer Vision, Hardware, Product, Field Service, Revenue Delivery, Customer Success, Support, Sales, and Engineering teams, as well as third-party installers and resellers, to communicate field findings and coordinate resolution of technical issues.

Oversee training-data generation for new AI behaviors, including renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth, on designated development and test vehicles, with the field team carrying out the work.

Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements.

Create clear diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation.

Maintain, or oversee the team's, accurate records of hardware kits, tools, components, vehicle configurations, pilot results, defects, and follow-up actions.

Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements.

Coach and support junior field engineers through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation.

Support the creation of repeatable operating practices for the Video field team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths.

Work with Video engineering and product to pre-vet new or complex features before pilots begin.

Plan field team assignments, travel, equipment and coverage across active pilots.

Manage stakeholder communication with Video development, Field Service, installers, resellers and internal teams, and report pilot status, risks and recommendations.

Provide technical input to pilot intake and prioritization, such as feature complexity and readiness. Revenue Delivery owns pilot intake, commercial prioritization and customer success criteria.

Agree pilot plans with Field Services, including who provides installation and rework support, backup coverage and escalation contacts, and route installation or service issues to them with clear evidence.

Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements.

Perform other duties as assigned.