1h 39m ago
Field Hardware Engineer
📡Remote In-Country
|United States of AmericaField Hardware Engineer
Geotab | IoT and connected transportation
1h 39m agoRemote In-Country
Full Time
IC
United States of America
Title: Field Hardware Engineer
Location: Remote - US
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Who you are:
Geotab is seeking a Field Hardware Technician who will support GO Focus pilots by delivering rapid onsite product validation and diagnostic support at customer and pilot sites, validating, configuring, testing and troubleshooting camera and telematics hardware, and collecting reliable training data for Geotab's AI models. Reporting into Geotab's Video Product team, you will work with Video development, Field Service, third-party installers and Geotab resellers to make sure pilots work as intended. If you love technology and are keen to join an industry leader, we would love to hear from you!
What you'll do:
The Field Hardware Technician supports Geotab's Video team by delivering rapid onsite product validation and diagnostic support for enterprise customers and pilot sites. This role validates, tests, and troubleshoots Geotab Video systems end to end, including camera and telematics hardware, connectivity, firmware and configuration, as well as creating and collecting material for training of Geotab's AI models.
The technician supports pilots from pre-pilot preparation through completion, documents field findings, and helps generate controlled training data for new computer vision behaviors when customer footage is unavailable. This role requires strong practical problem-solving skills, attention to detail, safe vehicle operation, and a willingness to travel frequently to customer and test sites. Success in this role means pilots that work as intended. You act as the eyes and ears of the Video development team on the ground, representing Geotab and providing clear, reproducible evidence of what is happening in the field.
How you'll make an impact:
- Travel to customer, partner, pilot, and test locations to validate and troubleshoot Geotab Video hardware.
- Perform pre-pilot readiness checks, configuration, and validation to confirm Geotab Video systems are set up to work as intended.
- Diagnose why a system is not working as intended, tracing symptoms such as video loss, missing events or connectivity drops across power, hardware, connectivity, SD cards, firmware and configuration.
- Own assigned validation and diagnostic activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout.
- Work directly with customers, Field Service, third-party installers, resellers, and internal teams to diagnose issues, communicate evidence and coordinate resolution with the accountable owner.
- Capture accurate diagnostic information, including logs, photos, vehicle details and steps to reproduce, document completed work, and communicate findings and next steps.
- Escalate complex or recurring issues with clear technical details and supporting evidence, including Jira tickets for Video engineering.
- Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment.
- Support controlled data-collection activities on designated development and test vehicles, including camera-kit installation, and safely staging and recording target driving scenarios.
- Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team.
- Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams.
- Act as the eyes and ears of the Video development team on site, representing Geotab professionally.
- Support Video development with hands-on field and hardware work, such as prototype and accessory testing, when not supporting a pilot.
- Route installation and service issues to Field Services with clear diagnostic evidence, and agree escalation contacts for each pilot.
- Follow all applicable health, safety, privacy, security, and customer-site requirements.
- Perform other duties as assigned.
What you'll bring to the role:
- Equivalent combination of education and/or work experience in related field may be substituted. Recent graduates with strong technical fundamentals are encouraged to apply.
- Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field is preferred.
- Willingness and ability to travel approximately 70% of the time, including internationally (United States and Canada).
- Basic knowledge of vehicle electrical systems, wiring, power connections, or automotive electronics.
- Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely.
- Familiarity with MyGeotab or Jira is an asset.
- Ability to troubleshoot technical issues systematically and identify likely root causes.
- Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology is an asset.
- Ability to read device logs and data to help diagnose issues.
- Ability to follow detailed installation, calibration, testing, and data-collection procedures.
- Strong attention to detail and ability to document technical work accurately.
- Clear verbal and written communication skills.
- Ability to work independently in the field while collaborating effectively with customers and internal teams.
- Comfortable working in changing environments, including vehicle bays, parking lots, customer sites, and outdoor locations.
- Ability to safely handle customer and company equipment and maintain organized field kits.
- Commitment to workplace safety, data privacy, and professional customer interactions.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Required Languages
🇬🇧 English