Senior Solution Consultant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Help organizations across Switzerland and the wider DACH market turn complex customer experience challenges into practical, high-value solutions using Genesys Cloud, Artificial Intelligence, and modern cloud technologies. As a Solutions Consultant, you will own the strategic and technical pre-sales journey, working directly with customers to understand business priorities, uncover opportunities, and design solutions that improve customer and employee experiences. You will translate technologies including Generative AI, Agentic AI, experience orchestration, CRM, BPM, and cloud platforms into compelling use cases and measurable business value, presenting your recommendations to C-level executives, technical leaders, and other key stakeholders. Working closely with sales and cross-functional specialists, you will influence solution strategy and help customers make confident technology decisions while bringing empathy, collaboration, and ambitious thinking to complex challenges. The role provides exposure to enterprise transformation initiatives and emerging AI capabilities, strengthening your expertise and visibility as a trusted advisor in customer experience technology.

Key Responsibilities:

• Lead the strategic and technical pre-sales journey by uncovering customer priorities, identifying experience gaps, and translating business challenges into compelling Genesys Cloud solution strategies
• Drive discovery workshops with business and technical stakeholders to define desired outcomes, evaluate opportunities, quantify potential benefits, and build alignment around transformation priorities
• Design tailored solutions that connect Genesys Cloud with Artificial Intelligence, CRM, BPM, cloud hyperscalers, and the customer's broader technology ecosystem
• Shape high-value AI use cases that demonstrate how Generative AI, Agentic AI, and AI-powered experience orchestration can improve customer and employee experiences and create tangible business value
• Develop and present dynamic demonstrations and use cases that connect Genesys capabilities to industry-specific requirements and communicate technical concepts clearly to C-level executives and key influencers
• Influence customer solution roadmaps by combining technical expertise, business understanding, and consultative guidance throughout the evaluation and selection process
• Partner with sales and cross-functional specialists to address complex technical requirements, remove barriers in the pre-sales process, and create a cohesive customer engagement
• Build trusted-advisor relationships by listening closely to customer needs, challenging assumptions constructively, and recommending solutions aligned with their strategic objectives
• Advance customer understanding of emerging technologies by clearly communicating where AI and cloud innovation can deliver practical value within their current and future environments
• Strengthen solution quality by staying current on Genesys products, AI innovation, cloud technologies, industry trends, and customer experience best practices
• Contribute new ideas, reusable knowledge, and field insights to the DACH Solutions Consulting team to improve collaboration and strengthen customer engagements across the region

Required Qualifications:

• Demonstrated experience in solutions consulting, sales engineering, technical pre-sales, solution architecture, or a comparable customer-facing technology role
• Strong ability to understand complex customer requirements and translate them into clear, credible technical and business solutions
• Excellent interpersonal, presentation, and stakeholder communication skills, including the ability to engage both business and technical audiences
• Professional fluency in German and English, with polished written and verbal communication skills in both languages
• Strong understanding of IT concepts, software standards, networking technologies, cloud environments, and SaaS solutions
• Working knowledge of Artificial Intelligence technologies and their application to practical business and customer experience challenges
• Ability to structure and prioritize work effectively while collaborating across multiple stakeholders and cross-functional teams
• Demonstrated curiosity and commitment to continuous learning in evolving areas such as AI, cloud technology, and customer experience
• Ability to travel as required to support customer engagements and business priorities

Preferred Qualifications:

• Experience working with enterprise cloud or SaaS platforms in a customer-facing pre-sales environment
• Knowledge of Generative AI, Agentic AI, conversational AI, or AI-powered customer and employee experience technologies
• Experience designing solutions that integrate customer experience platforms with CRM, BPM, cloud hyperscalers, or broader enterprise technology ecosystems
• Experience facilitating discovery workshops and presenting solution demonstrations, business use cases, or technical recommendations to C-level executives and senior stakeholders
• Knowledge of contact center, customer experience, or experience orchestration technologies

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.