16d 17h ago
Director of Conferences
Gartner, Inc.·Information Technology
🏢Hybrid
|Irving, United States of America$107k - $161k USD/yr
project_management
Director of Conferences
Gartner, Inc. | Information Technology
2 weeks agoHybrid
Full Time
United States of America, Irving
$107k - $161k USD/yr
Position:
Director, Conferences (Customer Excellence & Experience)
Company:
Gartner, Inc.
Compensation:
107,000 USD - 161,000 USD
Location:
United States, Irving, TX
Employment type:
Full time
Work Arrangement:
Hybrid
Short Summary:
The Director, GCC Customer Excellence & Experience, is responsible for aligning Gartner C-Level Communities (GCC) with the broader conferences business model, ensuring seamless delivery and continual improvement of the GCC experience at scale. This role requires a visionary leader with a passion for customer experience and process improvement.
Responsibilities:
- Align GCC initiatives with existing conference business processes, identifying gaps and opportunities for improvement.
- Develop and implement plans to resolve process, system, and operational inefficiencies.
- Elevate the look and feel of GCC events, collaborating with design, operations, and stakeholder teams.
- Drive resource allocation and spend toward activities that maximize attendee satisfaction, NPS, revenue, and retention.
- Lead change management efforts to embed GCC best practices into the wider conferences portfolio.
- Champion customer experience, ensuring GCC events consistently deliver value and excellence.
- Build strong partnerships with internal stakeholders, vendors, and cross-functional teams.
- Establish and track KPIs related to efficiency, scalability, attendee satisfaction, and business outcomes.
- Evaluate local, regional, and international market trends to ensure conferences remain best in class.
Requirement:
- Bachelor's degree with focus on project management and/or events management preferred.
- 10+ years of experience in event management, project management, operations, or related fields.
- Proven expertise in project management, attention to detail, and change management.
- Strong innovation, stakeholder engagement, and collaboration skills.
- Experience with process improvement methodologies (Lean, Agile, etc.) preferred.
- Ability to travel up to 20% of the time.
Benefits:
- Generous PTO.
- 401k match up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- World-class benefits and highly competitive compensation.
Director, Conferences (Customer Excellence & Experience)
Company:
Gartner, Inc.
Compensation:
107,000 USD - 161,000 USD
Location:
United States, Irving, TX
Employment type:
Full time
Work Arrangement:
Hybrid
Short Summary:
The Director, GCC Customer Excellence & Experience, is responsible for aligning Gartner C-Level Communities (GCC) with the broader conferences business model, ensuring seamless delivery and continual improvement of the GCC experience at scale. This role requires a visionary leader with a passion for customer experience and process improvement.
Responsibilities:
- Align GCC initiatives with existing conference business processes, identifying gaps and opportunities for improvement.
- Develop and implement plans to resolve process, system, and operational inefficiencies.
- Elevate the look and feel of GCC events, collaborating with design, operations, and stakeholder teams.
- Drive resource allocation and spend toward activities that maximize attendee satisfaction, NPS, revenue, and retention.
- Lead change management efforts to embed GCC best practices into the wider conferences portfolio.
- Champion customer experience, ensuring GCC events consistently deliver value and excellence.
- Build strong partnerships with internal stakeholders, vendors, and cross-functional teams.
- Establish and track KPIs related to efficiency, scalability, attendee satisfaction, and business outcomes.
- Evaluate local, regional, and international market trends to ensure conferences remain best in class.
Requirement:
- Bachelor's degree with focus on project management and/or events management preferred.
- 10+ years of experience in event management, project management, operations, or related fields.
- Proven expertise in project management, attention to detail, and change management.
- Strong innovation, stakeholder engagement, and collaboration skills.
- Experience with process improvement methodologies (Lean, Agile, etc.) preferred.
- Ability to travel up to 20% of the time.
Benefits:
- Generous PTO.
- 401k match up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- World-class benefits and highly competitive compensation.
Required Skills
project_management
Required Languages
🇬🇧 English