Account Manager, The Uniform Solution

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary:

We are seeking an Account Manager with a strong hunter mentality! As an Account Manager at The Uniform Solution, part of Fullsteam you will be responsible for both driving new business through outbound prospecting and growing existing customer relationships through expansion and upsell opportunities.

What sets this role apart:

• Develop new business through outbound prospecting and strategic outreach
• Identify and close expansion, cross-sell, and upsell opportunities within existing accounts
• Operate with an ownership mindset and a passion for achieving and exceeding sales goals

Responsibilities and Duties:

• Develop and maintain strong relationships with key stakeholders with new and existing customer base through phone, video, email and face to face to understand their business goals and challenges.

• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.

• Deeply understand customers business needs and match to qualifying products and solutions.

• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.

• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.  Leverage sales dashboards to understand where to focus your time and activities.

Skills and Competencies:

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.

• Ability to think strategically and identify new business opportunities with new accounts and growth opportunities within existing accounts.

• Strong understanding of sales processes and techniques for outbound prospecting as well as upselling and cross-selling.

• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.

• Strong problem-solving skills with the ability to address and resolve customer issues effectively.

• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.

• Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.

• In-depth understanding of the software technology industry and market dynamics.

• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.

• Fast and adaptative learner, focused on improving customer and business processes.

• Advanced negotiation skills.

• Driven by achieving and exceeding targets, with a strong focus on results.

Experience and Education Requirements:

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.

• 3+ years of experience in software sales, preferably within the SMB and mid-market segments.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.